As digital disruption is spreading across industries worldwide, consumer expectations are growing at each stage. The adoption of technologies such as Artificial Intelligence, the Internet of Things, Big Data, Blockchain, etc., can help retailers effectively adapt to the continuously changing consumer expectations.
Modern Customers Expectations from Retailers
Proactive Customer Service
Excellent Customer Experience
Uninterrupted Services throughout their Journey as a Customer
In today’s competitive business environment, digital transformation has become a necessity for retailers, especially for their long-term survival in the market. Yes, they are ready to invest more in the latest technologies and adopt emerging trends in the industry.
Latest Accounting Trends in Retail Industry
1. Artificial Intelligence
Automation is already being used in retail accounting functions like invoicing, helping accountants ease off their workload. Machine learning, a subset of AI, is taking substantial data sets and recognizing patterns and trends by applying numerous analyses, helping retail accountants to identify financial fluctuations, forecasting, frauds, etc.
Labor-intensive tasks such as payroll, tax preparation, audits, bank reconciliation, are expected to be completely automated by the end of 2020 with the help of AI-powered technologies, as per one research by Forbes.
Far from eliminating the need for humans in accounting, these technologies will always require humans to control them and review the results they provide. All AI and ML do is work as helping hands for accountants, reducing their workload, and turnaround time of accounting processes.
2. Cloud Computing or Cloud Accounting
Cloud solutions for accounting purposes offer many advantages, from getting financial information updated in real-time to cost savings. Cloud is the most commonly used technology in the finance and accounting sector currently, according to the Robert Half research.
The cloud-based accounting systems also quicken the accounting processes, which is required while working with AI and data analytics. Also, the retail accounting industry is adopting ‘cloud’ to make financial reporting and analytics more comprehensive and fruitful.
3. Social Media
Social media websites such as LinkedIn, Twitter, Facebook, blogging websites, and community forums help businesses communicate with customers. However, such platforms are now increasingly being used by accountants too, in order to remain in touch with industry experts that frequently share posts regarding new accounting trends, laws, strategies, and ideas.
Retail accountants are also stepping into this trend to get more insights into the accounting world to improve their knowledge, skills, and expertise. With the help of such learnings, retail accountants are transforming the industry like never before.
4. Rise of Accounting Software Solutions
With the growing demand for computer-based accounting, retail companies are adopting accounting software at a rapid pace. The accounting software market is expected to achieve higher growth levels in the coming years, as per one report by Fortune Business Insights.
Some Popular Accounting Software
Quickbooks offers desktop applications for accounting along with cloud-based versions that help with bill generation, payroll management, payment processing, etc. The global accounting software market share for Quickbooks is 62.23%.
Xero allows accountants to track and edit transactions, process payments, and monitor billing & invoicing. Its market share is 8.86%.
Sage Business Cloud Accounting
Sage Business Cloud Accounting combines multiple verticals of accountancy, such as basic accounting, compliance management, and expense management – all in one place. Sage’s market share is 10.29%.
5. Big Data and Analytics
Big data, in this data-driven world, play a crucial role across industries. With big data, accounting professionals at retail companies are transforming internal data into highly secure data sets. This also helps them analyze processes and forecast potential accounting issues.
As the data is available in real-time with the help of big data, retail accountants are getting helpful insights on time and analyzing financial records quickly and accurately.
6. Accounting Outsourcing
Yes, accounting outsourcing is a rapidly emerging trend across all industries, adapting to which many businesses are reaping multiple benefits. Outsourced accounting for retailers is getting popular with time, making it a strategy that gets the work done cost-effectively.
Having an in-house accounting team keeps your expenditure high. Apart from monthly salary, the cost you pay your accountants in your retail company comprises payroll taxes, medical insurance, workers’ compensation, retirement plans, other employee benefits & perks, etc. Outsourcing saves all these costs as you only pay for the accounting work done for your company.
Additionally, you take advantage of the flexibility in scaling the service contract as per your business requirements and changes in the customers’ purchasing patterns.
As now you know the accounting trends that are transforming the retail industry, let’s discuss some other things leading to the industry transformation.
The opportunities to expand the business beyond geographical and political borders are increased and become easy to grab. For retailers, it is not now difficult to deliver a product from their home country to another. And similarly, consumers can purchase products that are not sold in their countries.
AI is not only helping in accounting but also enhancing the customer experience. Sales-robots in grocery stores and product recommendations on e-commerce websites are based on AI, helping retailers to deliver excellent customer service. Apart from that, drone-delivery has already created a hype in the industry, considering which many retailers are adopting this idea.
As consumers are also increasingly dependent upon technology to carry out most of their daily activities, they expect to have excellent customer experience in both verticals – e-commerce as well as physical retail.
Now what I think is that one of the most significant reasons behind the transformation of the industry is “consumers,” since their shopping behavior, patterns, and expectations are continuously changing.
Coming back to the accounting trends, while concluding this piece of writing, I believe that the use of technology in retail was a revolutionary decision. Retail accountants today are able to efficiently, accurately, and quickly perform multiple accounting tasks. Accountants prepare the profit and loss statement, balance sheet, cash flow statement, and inventory costs.
With the increasing adoption of technological trends in retail accounting, the retail industry is gradually catching up and becoming future-ready.