Customers of NatWest, a major UK bank, are reporting issues with their apps this morning (Friday, Aug, 30.).
Reports on the website Down Detector began to spike at 7am UK time, with more than 1,000 users running into issues.
Customers are claiming that when they try to make a payment via the app, they are logged out.
Another UK bank which is owned by NatWest, the Royal Bank of Scotland, is also thought to be affected by the same problem. More than 200 issues have been reported this morning.
Customers react to NatWest app going down
With it being the last working day of the month, it is a payday for many people in the country.
“NatWest is always giving people the worst issues to have on the most important days of the month,” one X user posted. “Can’t approve online payments with the app being down.”
NatWest customer support replied to another customer on X who was unable to access their account.
“My banking app isn’t working either so I can’t pay my credit card or anyone else,” the customer posted.
“We’ve been made aware of payment/transfer issues affecting the app, and our tech team has been working hard on a resolution,” NatWest said shortly after 9am.
“Be sure to give this another go as recovery actions have been put in place, so hopefully everything is back up and running for you now.”
Hey! We've been made aware of some issues affecting the app. Recovery actions have been put in place so hopefully everything is back up and running for you. Apologies for any inconvenience, and we do hope you're enjoying your time abroad! DM us if you need anything else. Roisin https://t.co/BbmcXsMXyM
— NatWest (@NatWest_Help) August 30, 2024
As of 9:44 am BST (4:44 am EST), the bank reported that the issue had been resolved.
