United Kingdom mobile network provider Three is down.

The fourth-largest mobile network in the UK, Three has over 10 million customers. Thousands of them took to X (formerly Twitter) to voice their complaints to the company on Friday (Dec 1.) amid ongoing problems with network.

Many customers said they hadn’t received a signal for most or all of the day.

As early as early as 7am (GMT) reports were coming in to Downdetector, the real-time outage monitoring site. It took Three till the afternoon to acknowledge the issue, writing on X from their official account: “A number of customers may be experiencing issues with our network. Our engineers are working on the issue now to fix it as soon as possible. We apologize for any inconvenience caused.”

Frustrated customers may be able to claim compensation depending on how long the fault persists. Ofcom – the nation’s communications regulator – says in “extreme cases” those affected by the fault could be entitled to account credit or even an additional refund.

Depending on the circumstances, it may be appropriate for your provider to offer you some money back while repairs are being made.

In more extreme cases, where repairs take much longer, you may be entitled to an additional refund or account credit.

Founded in 2003 Three is known for its focus on providing 3G and 4G mobile services, and it has been actively working on expanding its 5G network. They offer a variety of mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals.

Three is the second major corporation in the UK to experience a serious outage in the last seven days. On Nov.24, the mobile app for banking giant HSBC went down for several hours on Black Friday.

Featured image: Three 

Sam Shedden

Managing Editor

Sam Shedden is an experienced journalist and editor with over a decade of experience in online news. A seasoned technology writer and content strategist, he has contributed to many UK regional and national publications including The Scotsman, inews.co.uk, nationalworld.com, Edinburgh Evening News, The Daily Record and more. Sam has written and edited content for audiences whose interests include media, technology, AI, start-ups and innovation. He's also produced and set-up email newsletters in numerous specialist topics in previous roles and his work on newsletters saw him nominated as Newsletter Hero Of The Year at the UK's Publisher Newsletter Awards 2023. He has worked in roles focused on growing reader revenue and loyalty at one of the UK's leading news publishers, National World plc growing quality, profitable news sites. He has given industry talks and presentations sharing his experience growing digital audiences to international audiences. Now a Managing Editor at Readwrite.com, Sam is involved in all aspects of the site's news operation including commissioning, fact-checking, editing and content planning.