HSBC has apologized to customers in the United Kingdom after issues with the company’s mobile banking app.

The bank, which has nearly 15 million customers in the UK alone, said it was “investigating this as a matter of urgency” on Friday, November 24.

Is the HSBC banking app still down?

As the working week drew to a close in Great Britain the issue sparked a wave of frustration on social media.

One X user replied to the bank, “Fantastic for a global bank with no branches because online is so good, it’s payday, bills are going out but I can’t transfer my wage to pay them. You gonna pay everyone’s overdraft and late payment charges?”

While another wrote: “Not good enough too many excuses from you, we need compensation from you for this.”

The outage came on Black Friday, one of the busiest shopping days of the year when Christmas shoppers around the globe attempt to take advantage of sales at large retailers. To make matters worse, it was the last Friday of the month and millions of Brits were likely attempting to access their funds on payday.

Downdetector, a real-time outage monitoring site, showed more than 3,900 people had reported the banking app on their device was not functioning by 9am (GMT) on Friday.

HSBC’s service status page acknowledged the issue and said all mobile banking services were “currently experiencing log on issues”. At 10:13 (GMT) on Friday the bank posted a further update on X/Twitter, writing: “We’re working hard to restore Mobile and Online Banking service, and the authorising of online card purchases via the app. We’re really sorry for the inconvenience. We’ll share updates here.”

The situation was finally resolved 24 hours later. On Saturday, Nov.25 at 9am (GMT) HSBC said: “Online and Mobile Banking services are back up and running following an earlier disruption to service but some services maybe slower as customers log in. We’re really sorry to those impacted and we’ll continue to monitor systems closely.”

Featured Image: Pexels

Sam Shedden

Managing Editor

Sam Shedden is an experienced journalist and editor with over a decade of experience in online news. A seasoned technology writer and content strategist, he has contributed to many UK regional and national publications including The Scotsman, inews.co.uk, nationalworld.com, Edinburgh Evening News, The Daily Record and more. Sam has written and edited content for audiences whose interests include media, technology, AI, start-ups and innovation. He's also produced and set-up email newsletters in numerous specialist topics in previous roles and his work on newsletters saw him nominated as Newsletter Hero Of The Year at the UK's Publisher Newsletter Awards 2023. He has worked in roles focused on growing reader revenue and loyalty at one of the UK's leading news publishers, National World plc growing quality, profitable news sites. He has given industry talks and presentations sharing his experience growing digital audiences to international audiences. Now a Managing Editor at Readwrite.com, Sam is involved in all aspects of the site's news operation including commissioning, fact-checking, editing and content planning.