tech has changed the nature of business

Ways Enhanced Technology has Changed the Nature of Business

Businesses are always growing and changing because of technology. This is happening in many important ways that you should know about so that your business can keep up, remaining both competitive and innovative regardless of your company’s size. Improved Access to Information and Data With Microsoft Office, it’s easy to create and edit any documents […]

Businesses must build trust

To Bolster Trust, Businesses Must Act With Humanity

Barely half of consumers trust for-profit companies to do the right thing. More than three-quarters of them, however, look to those same firms as sources of social progress. Those seemingly contradictory findings come from Edelman’s latest Trust Barometer. Published this past January, the study shows 56 percent of American adults trust the business community. But […]

Product success

3 Reasons Why Your Success Depends on More Than a Great Product

Creating a high-quality product is just one part of building a profitable business. The reality is that a myopic focus on product development can ultimately prevent you from achieving your business goals. Unfortunately, this notion is one that many growing companies don’t understand until it’s too late. For most companies — and all early-stage startups […]

How eCommerce Businesses can Take Advantage of AI

In the last year, the eCommerce industry has expanded by over 25 percent, and this boom is projected to continue. With such a wealth of eCommerce businesses, and competition set to become even more fierce, staying visible and relevant has never been such a challenge for online retailers. The advent of artificial intelligence (AI) has […]

A Look at the Future of Chatbots in Customer Service

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in the development of chatbots that mimic human conversations. The chatbots are built upon artificial intelligence technologies. Massive paradigm shifts have already occurred in how customers interact with businesses, and now chatbots […]

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer expectations and innovative new competitors, relying on these differentiators is no longer giving brands the competitive advantage they need to thrive among the fierce competition. It’s easier than ever for consumers to perform price comparisons […]

Why are there no good bots?

Why are there no good bots? This is a question I get asked on a regular basis. Probably on average of about twice a week. What are you defining as “good”? If you’re defining “good” as some magical creation that enables you to have a conversation with a machine, and makes it feel like you […]