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AI

AI Customer Service Will Save You Money, but it Might Cost You Customers

In 2019, artificial intelligence (AI) is taking the world by storm. The optimism around this...

Adam Williams 5 years
Customer Service
Man or Machine? For Better Customer Service, Use Both
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Does the experience you offer customers keep them engaged?
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3 Ways to Make Customer Experience Your Differentiator
Brad Anderson 6 years
Does your brand come off human — or robotic?
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How to Automate Customer Experiences Without Sounding Robotic
Brad Anderson 6 years
Companies wanting to maintain their competitive edge have to invest in AI to save time and money.
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How AI Can Cut Costs and Help You Keep Your Competitive Edge
Brad Anderson 6 years
reduce customer churn rate
Customer Service
5 Proven Strategies to Reduce Customer Churn Rate
Dmitry Dragilev 6 years
tech has changed the nature of business
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Ways Enhanced Technology has Changed the Nature of Business
Mila Jones 6 years
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Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So
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Businesses must build trust
Customer Service
To Bolster Trust, Businesses Must Act With Humanity
Saqib Qureshi 6 years
Tech company reviews matter
Customer Service
The Best Indicator of a Tech Company’s Prowess? It Might Just Be Customer Reviews
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Grow
3 Reasons Why Your Success Depends on More Than a Great Product
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How eCommerce Businesses can Take Advantage of AI
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Can Brick-and-Mortar Retailers Compete With E-commerce Stores?
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Brad Anderson 6 years
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The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up
Fang Cheng 6 years
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This Comcast Customer-Service Call Is The Sound Of Monopoly Talking
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4 Ways for Companies to Remain Authentic in the Age of Technology
John Hall 7 years
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Why are there no good bots?
Syd Lawrence 8 years
Grow
Products, Not Marketing, Should Be How You Win Customers’ Hearts
brian solis 9 years

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