Fang Cheng

CEO and Co-founder of Linc Global

Fang Cheng is the CEO and co-founder of Linc Global, a customer care automation platform that helps brands differentiate with automated, value-added services and experiences across the channels shoppers prefer.

Latest Posts From Fang Cheng

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer expectations and innovative new competitors, relying on these differentiators is no longer giving brands the competitive advantage they need to thrive among the fierce competition. It’s easier than ever for consumers to perform price comparisons […]