Today Microsoft re-announced
their on-demand CRM solution, Microsoft Dynamics CRM – including a new
software-as-a-service offering called Microsoft Dynamics CRM Live. According to
salesforce.com CEO Marc Benioff, once again Redmond is reacting to the success
of service-based companies like salesforce.com and Google.
In an internal email,
Benioff riffs on the state of the online business industry – paying particular
attention to Microsoft’s position in it. He outlines a theory he calls “The Business
Web” and explains why his company salesforce.com, rather than Microsoft, is
in the driving seat. In the email, Benioff says: “…the fact is that Microsoft is being out hustled by everyone.”
The full email is re-produced in my ZDNet blog.
