Some PlayStation users are waking up to unwelcome news this morning as a number have received emails explaining they have been banned from the PlayStation Network service for violation of its terms and conditions – the problem being nobody seems to know what they have done.

X and Reddit are awash with complaints about the situation after users received a message saying, “This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement.”

Affected users, all of which are saying they believe that they have not broken any conditions, are either receiving the usual scripted response from Customer Service that they have violated the agreement, or even worse, struggling to get through at all – which suggests a high volume of incoming contacts with may indicate a wider issue at play.

User Lars G on X said. “This just happened to me. I spoke to a rep and it was the most Kafkaesque experience. They said my account violated terms of service, but wouldn’t (or couldn’t) tell me what term I had apparently violated. I only play single-player games, I don’t play online.

There has been a suggestion that an official statement from Sony may be forthcoming, but this is word of mouth from a  user who managed to speak to Customer Services – we will bring you more on that as and when it happens.

Meanwhile, other users are suggesting steering clear of logging on to avoid being banned, but this seems unlikely to work as messages are already being sent and not necessarily linked to logging on.

It has been an uncomfortable couple of days for Sony PlayStation – yesterday we reported that players were having content they had purchased removed from their libraries due to a change in licensing, while Microsoft is also set to pass PlayStation for the first time in terms of income generation. 

Paul McNally

Gaming Editor

Paul McNally has been around consoles and computers since his parents bought him a Mattel Intellivision in 1980. He has been a prominent games journalist since the 1990s, spending over a decade as editor of popular print-based video games and computer magazines, including a market-leading PlayStation title published by IDG Media. Having spent time as Head of Communications at a professional sports club and working for high-profile charities such as the National Literacy Trust, he returned as Managing Editor in charge of large US-based technology websites in 2020. Paul has written high-end gaming content for GamePro, Official Australian PlayStation Magazine, PlayStation Pro, Amiga Action, Mega Action, ST Action, GQ, Loaded, and the The Mirror. He has also hosted panels at retro-gaming conventions and can regularly be found guesting on gaming podcasts and Twitch shows. He is obsessed with 3D printing and has worked with several major brands in the past to create content Believing that the reader deserves actually to enjoy what they are reading is a big part of Paul’s ethos when it comes to gaming journalism, elevating the sites he works on above the norm. Reach out on X.