For many start-ups, rolling out premium services is a standard item in their business plans these days. Get Satisfaction, the increasingly popular consumer service site, announced its suite of premium services today. The ‘Basic Package’ will give companies more editorial control and will be advertising free, while the Pro Package will give companies the option to include single sign-on and commercial API access. Those who opt to stay with the free services will now see advertising on their pages.
Pricing
It is good to see a popular and useful service like Get Satisfaction move towards a viable business model, though the pricing for these premium services is probably a bit too high for individual developers. The Basic services will cost between $120 and $149 a month (the introductory price for this week is $99 for three months), while the Pro package starts at $349. For large companies, of course, this is a very small price to pay for satisfying their consumers, and those who don’t want to pay can still stick with the free service, which has also been enhanced with a pared down version of the premium features.
Features
So what comes with the premium packages? The paid accounts come with a new Management View, which will allow companies to take full editorial control over their Get Satisfaction forums. This includes prioritized topic handling, monitoring and managing the activity of their employees on the service, advanced search functions, and additional filtering and sorting mechanisms. Companies will also be able to moderate topics and remove inappropriate content.
Those users who decide to stay with the free version will get access to a ‘lite’ version of the Management View.
Get Satisfaction already hosts forums about close to 7000 companies. Many of these will surely opt for the premium services – especially those that already have employees answering questions on Get Satisfaction anyway.
Get Satisfaction company profile provided by TradeVibes
