Home Get Satisfaction Announces API – Look Out Corporations of the World

Get Satisfaction Announces API – Look Out Corporations of the World

New customer service site Get Satisfaction, itself a wonder to behold, announced today that it is now accepting requests for access to a beta API (Application Programming Interface). Satisfaction functionality will soon be available for apps and sites all over the web. Fresh off of a successful conference titled “Customer Service is the New Marketing,” Get Satisfaction is becoming the hippest place for companies to engage transparently with their customers – whether they want to or not!

The Service

Have complaints about the products and services at Twitter? Join the club – at Get Satisfaction! More old-school than that, a user of HP’s photosharing service Snapfish, perhaps? You too can vent your gripes with the cool kids at Get Satisfaction. These are just two of a wide range of companies that have chosen to answer questions and complaints publicly on this website.

More than just a question and answer service, Get Satisfaction includes a bunch of smart, fun and helpful features.

Companies can opt-in to participating and be identified explicitly in conversations. Customers can signal that they share some one else’s problem or question and get an email if it is answered.

The Digg guys tell people to discuss issues on Get Satisfaction. Facebook doesn’t have any employees signed on to answer complaints there. Neither does Webshots, United Airlines, Linksys or Washington Mutual – though there are conversations going on about all of those companies on the site. I guess they prefer customers to complain among themselves.

To learn more about the thinking behind Get Satisfaction, check out this October interview with CEO Thor Muller at SocialMediaToday.


“Get Satisfaction is superclose,” the company wrote tonight, “to releasing a RESTful API (including some very cool OAuth support) through which you can access almost all of our current features and functionality.” They’ve already offer the ability for customers to broadcast their questions and complaints out onto Twitter or Facebook, and for companies to stick a Satisfaction RSS widget on their websites. What on earth could come next? Satisfaction has the ear of some of the most cutting edge Web 2.0 heads online, so there’s probably some very interesting stuff on the way.

OAuth support means you’ll be able to access user data on a wide variety of other systems, including most if not all that support OpenSocial, without asking for username and password.

Does that mean we’ll be seeing the option to shoot your complaint thread about a company out to all your friends on MySpace or GMail? I wonder how many of the company’s absent today will be showing up soon, post-API.

About ReadWrite’s Editorial Process

The ReadWrite Editorial policy involves closely monitoring the tech industry for major developments, new product launches, AI breakthroughs, video game releases and other newsworthy events. Editors assign relevant stories to staff writers or freelance contributors with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.

Get the biggest tech headlines of the day delivered to your inbox

    By signing up, you agree to our Terms and Privacy Policy. Unsubscribe anytime.

    Tech News

    Explore the latest in tech with our Tech News. We cut through the noise for concise, relevant updates, keeping you informed about the rapidly evolving tech landscape with curated content that separates signal from noise.

    In-Depth Tech Stories

    Explore tech impact in In-Depth Stories. Narrative data journalism offers comprehensive analyses, revealing stories behind data. Understand industry trends for a deeper perspective on tech's intricate relationships with society.

    Expert Reviews

    Empower decisions with Expert Reviews, merging industry expertise and insightful analysis. Delve into tech intricacies, get the best deals, and stay ahead with our trustworthy guide to navigating the ever-changing tech market.