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Customer Service

Customer Data Management – A Crucial Step to Increase Your Business

Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]

Johnreiley / Aug 9, 2018 / Customer Service
LatestMost Popular

5 Tips for Wowing VIP Prospects and Clients

Frank Landman / Jun 1, 2018 / Customer Service / Marketing

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Have You Generated Your Consumer Insights from IoT?

Aamir Akhter / Jun 1, 2018 / Customer Service / IoT

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

customer feedback

The Importance of Customer Feedback And 5 Ways To Obtain It

Reuben Yonatan / Jul 18, 2018 / Customer Service

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

human relationships with tech

4 Ways for Companies to Remain Authentic in the Age of Technology

John Hall / Jun 15, 2018 / Customer Service

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Increasing Customer Engagement: Five Tactics to Use

JT Ripton / Sep 19, 2018 / Customer Service / Grow / Marketing

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

4 Email Personalization Tactics That Are Sure to Get Clicks

Brad Anderson / Nov 14, 2018 / Branding / Customer Service / Marketing / Sales

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

AI-Chatbot

Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down

Vikash Kumar / Nov 9, 2018 / AI / Customer Service

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

cold calling

Is Cold Calling Becoming Obsolete?

Brad Anderson / Nov 9, 2018 / Customer Service / Marketing / Sales / Work

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

Can Brick-and-Mortar Retailers Compete With E-commerce Stores?

Brad Anderson / Dec 13, 2018 / Customer Service / Grow / Marketing / Operate / Sales / Tech

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

getting millennials through tech

How Tech Can Help You Tap into Substantial Millennial Spending Power

Brad Anderson / Oct 30, 2018 / Customer Service / Marketing / Operate / Sales / Small Business / Tech

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

The Hidden Growth Area that Successful Companies Are Investing In

Brad Anderson / Dec 21, 2018 / Branding / Customer Service / Grow / Lead / Marketing

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

Not a Luxury Anymore — Why Tech Is Necessary to Control Costs

Brad Anderson / Oct 31, 2018 / Customer Service / Grow / Operate / Tech / Work

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

Fang Cheng / Oct 9, 2018 / Customer Service

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Business plan, branding

Killer Marketing Plan For Startup Entrepreneurs

Mark Sands / Oct 19, 2018 / Branding / Customer Service / Startups

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Dancing in the Co-Economy

Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?

Maciej Kranz / Nov 23, 2018 / Customer Service / IoT / Startups / Tech

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

3 Ways to Reap the Business Benefits of Gratitude

Brad Anderson / Nov 24, 2018 / Connect / Culture / Customer Service / Lead / Marketing / Operate

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

A Look at the Future of Chatbots in Customer Service

Akansha De / Dec 4, 2018 / AI / Customer Service / Productivity / Work

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Why Omnichannel is Important for Customer Experience

Reuben Yonatan / Dec 12, 2018 / Customer Service

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

the impact of IoT on retail

How IoT is Impacting the Brick-and-Mortar Retail Experience

Alex Brown / Dec 11, 2018 / Customer Service / Grow / IoT / Mobile / Tech

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

A Look at the Future of Chatbots in Customer Service

Akansha De / Dec 4, 2018 / AI / Customer Service / Productivity / Work

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

3 Ways to Reap the Business Benefits of Gratitude

Brad Anderson / Nov 24, 2018 / Connect / Culture / Customer Service / Lead / Marketing / Operate

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

Dancing in the Co-Economy

Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?

Maciej Kranz / Nov 23, 2018 / Customer Service / IoT / Startups / Tech

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

4 Email Personalization Tactics That Are Sure to Get Clicks

Brad Anderson / Nov 14, 2018 / Branding / Customer Service / Marketing / Sales

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

AI-Chatbot

Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down

Vikash Kumar / Nov 9, 2018 / AI / Customer Service

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

cold calling

Is Cold Calling Becoming Obsolete?

Brad Anderson / Nov 9, 2018 / Customer Service / Marketing / Sales / Work

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

Not a Luxury Anymore — Why Tech Is Necessary to Control Costs

Brad Anderson / Oct 31, 2018 / Customer Service / Grow / Operate / Tech / Work

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

getting millennials through tech

How Tech Can Help You Tap into Substantial Millennial Spending Power

Brad Anderson / Oct 30, 2018 / Customer Service / Marketing / Operate / Sales / Small Business / Tech

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

Business plan, branding

Killer Marketing Plan For Startup Entrepreneurs

Mark Sands / Oct 19, 2018 / Branding / Customer Service / Startups

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

Fang Cheng / Oct 9, 2018 / Customer Service

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Increasing Customer Engagement: Five Tactics to Use

JT Ripton / Sep 19, 2018 / Customer Service / Grow / Marketing

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

Customer Data Management – A Crucial Step to Increase Your Business

Johnreiley / Aug 9, 2018 / Customer Service

Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]

customer feedback

The Importance of Customer Feedback And 5 Ways To Obtain It

Reuben Yonatan / Jul 18, 2018 / Customer Service

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

human relationships with tech

4 Ways for Companies to Remain Authentic in the Age of Technology

John Hall / Jun 15, 2018 / Customer Service

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Have You Generated Your Consumer Insights from IoT?

Aamir Akhter / Jun 1, 2018 / Customer Service / IoT

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

5 Tips for Wowing VIP Prospects and Clients

Frank Landman / Jun 1, 2018 / Customer Service / Marketing

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

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