How to Make Data-Driven Business Decisions in Employee Training

Making sound business decisions isn’t easy. While listening to your gut feeling might be fruitful at times, this is unreliable at best and can put your business at risk. Take employee training as an example. Investing in it can be incredibly beneficial for your business and can work wonders for boosting employee engagement, but only […]

Why Productivity and Customer Experience go Hand-in-Hand

Many large companies approach improving customer experiences from the perspective of customer support solutions, user experience design, and account management. Focusing on delighting customers is vitally important. Businesses could benefit from looking at customer experience through the lens of productivity. Here is why productivity and customer experience go hand-in-hand. Improving customer experience is a kind […]