Think about a time where you had amazing customer service. Chances are it was something small, something unexpected that made that experience memorable. When it comes to a better customer experience, you need to know why little things matter. In business, customer experience is everything. The way you deliver, it can either pave the path […]
Improving Customer Loyalty with 3 Easy Steps
Did you know that it costs five times more to acquire a new customer than it does to retain a returning one? The importance of customer loyalty is enormous. Focusing on improving your brand image to increasing cross and up-selling opportunities — the loyalty business strategy will increase your profitability and enhance recognition. You will […]
5 Ways Digital World Advancements Improve Productivity
Productivity is an essential trait that can drastically impact the landscape of business for the better. The more qualitative work we can put out within a reasonable time frame, the more opportunity there is for new projects. New projects bring advancements, growth, and so much more. Here are five ways the digital world advancements improve […]
10 Principles for Improving Productivity at Work
These days there is a lot of pressure on us to be productive and save time. When time equals money, and work output is synonymous with performance, we need to not only be doing great work; we need to be doing efficient work. B But productivity isn’t just some capitalist ploy to get workers to […]
6 Ways to Boost Employee Morale With Visual Communication
Do your Sales, Support, or Creative teams have the blues? Could your employee morale use some help? If productivity around the workplace is little slow, or people seem a little melancholy, and nobody seems particularly excited to strive for a greater, common purpose — you may have an employee morale problem on your hands. While […]
Customer Experience Led by Productivity
Many large companies approach improving its customer experiences differently. Most common approaches come from the perspective of customer support solutions, user experience design, and account management. While these pathways are vitally important, more businesses could benefit from looking at customer experience through the lens of productivity. The bottom line is when you think about agile […]
4 Obstacles to Automation – Get Over Them Now
When you think about obstacles to automation, without fail, our brains go to the hard stuff. The mind jumps to actions like the lack of financing, investors not getting on board, not having the right technology, etc. In reality, what keeps companies from diving into the deep end of automation has nothing to do with […]