The potential for bias to taint a company’s AI program is a real concern. Fortunately, there are ways to weed out significant biases.
Before investing in an automation platform that can do it all, think about whether an automated platform should do it all.
Getting people to love the idea of talking to computers instead of people is proving more difficult than we thought. Two decades after a generation of young internet users logged in to AOL Instant Messenger to talk (sorta) with SmarterChild, chatbots haven’t made much real progress in the eyes of users. Even the one’s industry insiders love to […]
As marketplaces become more crowded and competitive, companies will need to look for every advantage to remain relevant and appealing. AI plays a big part in that.
Technology is revamping the sales process by aiding your sales team in generating more leads, fueling more effective sales conversion tactics, and getting prospects to convert. Salespeople can leverage technology to improve their visibility and generate more leads, establish long-term relationships with prospects and customers, build a killer sales pipeline, enhance responsiveness, and ultimately move […]
Why is it that customer service never seems to get any innovation attention? For decades, providing great customer service has been a constant challenge and expense, yet relatively few technologies exist to ease the difficulty or cost. Sales and marketing see new software arrive every year, yet customer support has scarcely changed in the last […]