Chatbots are seemingly taking over the internet and mobile applications. First-time visitors to a site or app now are often greeted by a cheery chatbot seeking to answer questions or guide them through an onboarding process. When site or app users have problems, retailers, banks, and other businesses are asking users if they want to […]
Tag Archives: chatbot
The Ultimate Guide On How To Develop Your Bot Persona?
Every bot has a voice, but does every bot have a personality? Do bots even need a persona? It’s no secret that conversational interfaces make conversational interfaces enjoyable, but what do you think? Conversation interfaces are created for better interactions between humans and machines. When the conversations are human-like, the experience becomes more interesting when […]
Chatbots for Travel and Tourism: Travel Experience Made Better
A decade ago, if you had fancied a vacation to the Bahamas, it will take at least or half of it to plan and get the itinerary in place. Booking flight tickets required visiting multiple travel agents in person, comparing costs, and then fixing an agreement with the best of the lot. Then there was […]
How Artificial Intelligence is Transforming Customer Service Industry
The achievement of any business organization is highly dependent on its customer relationship strategies. Client experience is exceptionally organized in any business. Consumer loyalty is profoundly impacted by the change brought about by the dynamic technologies. With the progression of technological advances, such as AI (artificial intelligence), NLP (natural language processing), Intelligent Chatbot, and ML […]
5 WhatsApp Business features to Elevate Customer Experience
WhatsApp rolled out an additional feature called interactive message template a month back for WhatsApp Business API. As the name suggests, this feature allows one to include interactive components to messaging like a button. WhatsApp Business Account users can now build two types of pre-defined buttons: Call-To-Action: The call-to-action button enables users to either call […]
How to Avoid Bias in Your AI Implementation
The potential for bias to taint a company’s AI program is a real concern. Fortunately, there are ways to weed out significant biases.
How to Automate Customer Experiences Without Sounding Robotic
Before investing in an automation platform that can do it all, think about whether an automated platform should do it all.
If Conversational Chatbots Want to Take Off, They Need to Act Like Robots
Getting people to love the idea of talking to computers instead of people is proving more difficult than we thought. Two decades after a generation of young internet users logged in to AOL Instant Messenger to talk (sorta) with SmarterChild, chatbots haven’t made much real progress in the eyes of users. Even the one’s industry insiders love to […]
How AI Can Cut Costs and Help You Keep Your Competitive Edge
As marketplaces become more crowded and competitive, companies will need to look for every advantage to remain relevant and appealing. AI plays a big part in that.
5 Emerging Technologies That Can Help Increase Sales Conversions
Technology is revamping the sales process by aiding your sales team in generating more leads, fueling more effective sales conversion tactics, and getting prospects to convert. Salespeople can leverage technology to improve their visibility and generate more leads, establish long-term relationships with prospects and customers, build a killer sales pipeline, enhance responsiveness, and ultimately move […]
Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So
Why is it that customer service never seems to get any innovation attention? For decades, providing great customer service has been a constant challenge and expense, yet relatively few technologies exist to ease the difficulty or cost. Sales and marketing see new software arrive every year, yet customer support has scarcely changed in the last […]