If you don’t know what is conversation intelligence, you must be living under a rock. Covid changed many things for the post-pandemic world and brought on digital tech advancement, one of the major advancements was in AI, especially in the field of conversation. For those of you who don’t know: Conversation Intelligence software integrates with […]
AI SaaS is Here to Stay
The pandemic didn’t just change how we live but also changed how we work. We’ve seen differences in going to the office or school every day to getting up every day and sitting in front of a laptop became our reality. Artificial intelligence and cloud solutions were two leading technologies that were looking like the […]
Why are Enterprises Moving to Instant Messaging? Top Conversational AI Platforms for 2021
Not so surprisingly, people today are more active on messaging platforms than on conventional mediums like on Email or call. According to the Gartner report 2021 Planning Guide for Customer Engagement, Enterprises and SMBs need to focus on the adaptation of cloud-based AI-driven technology to drive the effectiveness of self-service. Today, more than 2.1 billion […]
5 WhatsApp Business features to Elevate Customer Experience
WhatsApp rolled out an additional feature called interactive message template a month back for WhatsApp Business API. As the name suggests, this feature allows one to include interactive components to messaging like a button. WhatsApp Business Account users can now build two types of pre-defined buttons: Call-To-Action: The call-to-action button enables users to either call […]
5 Conversational AI Companies Tackling COVID-19
All of the information here are the words that you read on social media, chats, news channels, advertisements, companies’ taglines, and even hear it over calls (thanks to mandatory IVR warnings). Below are five conversational AI companies that are trying to tackle COVID-19 misinformation. IVR is not just confined to mentions. Almost everyone is trying […]