Home AskGamblers Casino Complaint Service returned $1.68M to players at the end of 2025

AskGamblers Casino Complaint Service returned $1.68M to players at the end of 2025

AskGamblers has shared its 2025 report, revealing that $1.68 million was returned to players in the last quarter of 2025 alone.

AskGamblers Casino Complaint Service (AGCCS) recovers funds from casino and sports betting complaints, returning money gained via disputes to the players. Between October and December 2025, AGCCS received 3,460 complaints from players around the world. 1,252 cases were processed, with 815 disputes resolved.

In total, 2484 users were supported in getting information, refunds or both, leading to a total of $1.68 million returned to users. Overall, 983 casinos, sportsbooks, and affiliate companies were involved.

The biggest chunk of money came from casino complaints, at just over $1.47 million. The rest came from sports betting, after the sector exploded in growth in 2025. AGCCS recovered just $568 in sports betting complaints in the first quarter of 2025, but this rose to a massive $88,953 in the second quarter, and then jumped again to $105,112 in the final quarter of the year.

Affiliates also contributed just under $28,000 to the overall total for the fourth quarter of the year.

What are casino complaints?

Casino complaints can relate to a number of things, ranging from believing you’ve been cheated out of legitimate winnings to misleading ads or promotions. For example, Hollywoodbet has come under scrutiny (not by AGCCS) for age-inappropriate advertisements.

Submitting a complaint to AGCCS can be done via the website and is available to people around the world. However, the advice from AGCCS is to try and exhaust means of communication with the operator directly before filing a formal complaint.

The site also has reviews and recommended sites and operators for casinos, affiliates, and sports betting to help users find trustworthy gambling avenues and hopefully avoid the need for complaints in the first place.

Featured image: Unsplash / AskGamblers

About ReadWrite’s Editorial Process

The ReadWrite Editorial policy involves closely monitoring the gambling and blockchain industries for major developments, new product and brand launches, game releases and other newsworthy events. Editors assign relevant stories to in-house staff writers with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.

Rachael Davies
Freelance Journalist

Rachael Davies has spent six years reporting on tech and entertainment, writing for publications like the Evening Standard, Huffington Post, Dazed, and more. From niche topics like the latest gaming mods to consumer-faced guides on the latest tech, she puts her MA in Convergent Journalism to work, following avenues guided by a variety of interests. As well as writing, she also has experience in editing as the UK Editor of The Mary Sue , as well as speaking on the important of SEO in journalism at the Student Press Association National Conference. You can find her full portfolio over on…