Home Wyze camera outage allowed some users to spy inside others’ homes

Wyze camera outage allowed some users to spy inside others’ homes

A Wyze executive has confirmed that at least a dozen users were able to see thumbnails taken from other users’ cameras, due to an outage with their partner network.

David Crosby wrote in a Wyze forum post on Friday that access to the Events tab was being restricted while the company investigated a potential security issue. He said that the servers “got overloaded and it corrupted some user data,” confirming there had been 14 reports of such an incident.

Since then, Crosby stated that additional verification has been added for each user before they can view thumbnails. On top of this, all users who used the Wyze app on February 16 are now being logged out to reset tokens.

Wyze’s digital community manager has subsequently reassured users that “over 99.75% of all Wyze accounts were not affected by the security event,” but added that around 13,000 users received thumbnails from cameras that were not their own and 1,504 users had access to it.

“Most taps enlarged the thumbnail, but in some cases an Event Video was able to be viewed,” he said.

What Wyze users have said

Several social media users took to Reddit to share that they had been able to access someone else’s camera. One person wrote: “One of my cameras notified me of an event from inside someone else home with them in it walking around. Absolutely no security with wyze whatsoever.” Another stated, “I just got a motion detection notification with a picture for someone else’s house that isn’t mine!”

Wyze security breaches

It is not the first time Wyze has faced issues with data protection. In 2019, the company admitted to leaving data gathered from two million people exposed on the Internet where criminals could freely harvest it. This data included email addresses as well as health information.

Wirecutter, a product review website owned by The New York Times Company, also cut ties with Wyze last year after it reported a similar breach, saying “We believe Wyze is acting irresponsibly to its customers,” for reportedly not reaching out to customers with “meaningful details.”

Wyze and Amazon have been approached for further comment.

Featured image: Canva

About ReadWrite’s Editorial Process

The ReadWrite Editorial policy involves closely monitoring the tech industry for major developments, new product launches, AI breakthroughs, video game releases and other newsworthy events. Editors assign relevant stories to staff writers or freelance contributors with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.

Suswati Basu
Tech journalist

Suswati Basu is a multilingual, award-winning editor and the founder of the intersectional literature channel, How To Be Books. She was shortlisted for the Guardian Mary Stott Prize and longlisted for the Guardian International Development Journalism Award. With 18 years of experience in the media industry, Suswati has held significant roles such as head of audience and deputy editor for NationalWorld news, digital editor for Channel 4 News and ITV News. She has also contributed to the Guardian and received training at the BBC As an audience, trends, and SEO specialist, she has participated in panel events alongside Google. Her…

Get the biggest tech headlines of the day delivered to your inbox

    By signing up, you agree to our Terms and Privacy Policy. Unsubscribe anytime.

    Tech News

    Explore the latest in tech with our Tech News. We cut through the noise for concise, relevant updates, keeping you informed about the rapidly evolving tech landscape with curated content that separates signal from noise.

    In-Depth Tech Stories

    Explore tech impact in In-Depth Stories. Narrative data journalism offers comprehensive analyses, revealing stories behind data. Understand industry trends for a deeper perspective on tech's intricate relationships with society.

    Expert Reviews

    Empower decisions with Expert Reviews, merging industry expertise and insightful analysis. Delve into tech intricacies, get the best deals, and stay ahead with our trustworthy guide to navigating the ever-changing tech market.