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Salesforce.com Bringing Apple’s FaceTime to the Contact Center

Last night Salesforce.com announced version 3.0 of its ServiceCloud product. Today at the Cloudforce event...

klint finley 15 years

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IT Poll: How Do You Use Video in the Workplace?

klint finley 15 years

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Can UserVoice Do What FISH! Can’t and Make Customer Service Fun?

klint finley 15 years

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Google Beefs Up Its Security Chops By Buying Zynamics

klint finley 15 years

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Smart Systems: Using Data to Find New Space in an Old World

alex williams 15 years

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Does Your Social Media Strategy Include Africa and China?

klint finley 15 years

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Live Blog from IBM Pulse: The Data World – Buildings, Homes…You Name It

alex williams 15 years

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Interview with Qwest Security Expert Bob Schroeder

klint finley 15 years

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Survey: 85% of Employees Under 25 Use Personal E-Mail Accounts for Work

klint finley 15 years

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IT Poll: Does Your Organization Contribute to the Open Source Projects It Uses?

klint finley 15 years

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Is OSX Lion Server More Evidence That Apple is Gunning for the Enterprise?

klint finley 15 years

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Google Cloud Connect: A Microsoft Office Plugin for Syncing with Google Docs

klint finley 15 years

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Live Bog: How the Hosting World Prepares for the Small Business Move to the Cloud

alex williams 15 years

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Google Now Offering Google Apps Certification

klint finley 15 years

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4 Tips for Applying Game Mechanics in Corporate Settings

klint finley 15 years

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The Paradox for Jive Software

alex williams 15 years

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Use Python to Manage Enterprise Deployments with Fabric

klint finley 15 years

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Google’s Postini Now Supports Microsoft Exchange 2010

klint finley 15 years

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Yammer Gets a New Head of Community

klint finley 15 years

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Forrester: Is IT Investment Hurting US Job Growth?

klint finley 15 years

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