Conversational AI Chatbot

Increase your Website Conversions by 3x with Conversational AI Chatbot

Conversational AI chatbots are fantastic for both customer care and marketing automation. They can engage potential customers in meaningful conversations about your products or services before making a pushy pitch (like those annoying telemarketers we all despise!) Chatbots allow you to communicate with your clients and provide them with 24/7 services at a fraction of […]

Nurture Your Chatbot

It’s Time to Nurture Your Chatbot

In 1966 at the MIT Artificial Intelligence Laboratory, computer scientist Joseph Weizenbaum developed ELIZA, one of the first rudimentary chatbots. Created to simulate a conversation through basic pattern matching and substitution, ELIZA was able to follow scripts and directions in order to contextualize events. Eliza’s most famous script, DOCTOR, was able to interact with users […]

Implementing Conversational AI Solutions

7 Mistakes to Avoid While Implementing Conversational AI Solutions

Conversational AI solutions are one of the most effective applications of AI and machine learning. Additionally, the progress in natural language processing has improved the quality of text generation and speech processing in machines. Conversational AI solutions lead to efficient use in cases like Chatbots and Virtual Assistants. Although the growth in this field has […]

chatbot testing

Chatbot Testing: How to Get it Right from Scratch

“Hi, if you have any questions, I am here to help.” “Hi, let’s chat; we are here to help.” “Hi, we are live and ready to chat with you.” “Ask something to start a live chat.” Have you received such messages from pop-up-based screens or when you visit any website? Of course, you have. Since […]

synthetic empathy

Is Synthetic Empathy Holding Your AI Back?

Human conversation is nuanced. AI is efficient. Getting the right balance of human and AI in support conversations is tricky  — but critical.  “Are you a bot?” I asked. I had a question about a car I was researching. The bot answered my question but threw in something extra, saying, “It’s a sweet ride.” I […]

When Will Chatbots Become Better Than Humans?

How often do you have full conversations with chatbots? It might happen more than you think.  These days, millions of businesses are employing chatbots for sales, customer service, and dozens of other functions, giving people the fluidity and directness of conversation without requiring an actual human agent to step in.  Some of the advantages of […]

HR tech trends

6 Futuristic HR Technology Trends Amid COVID-19 Crisis

Businesses are quickly adapting to the COVID-19 reality where HR technology has made the greatest influence to do so. COVID-19 has accelerated the evaluation, training, and implementation of HR tech trends in businesses of all sizes. The HR team is actively involved in adopting innovative technologies at all levels like – recruitment process, employee engagement […]

travel industry and ai

Travel Industry Building its Immunity with Artificial Intelligence

The science and art of Artificial Intelligence (AI) has already racked up vital transformations in varied industries. And the travel industry is no exception to many business verticals affected by AI. No doubt, the context of AI cannot be precisely defined. Here is information about the travel industry building its immunity with artificial intelligence. Artificial […]

Prodigious Customer Service: Live Chat vs Chatbots

Prodigious Customer Service: Live Chat vs Chatbots

The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go along with. Will there be better, even prodigious customer service with live chat or with chatbots? First the internet, then digitalization, and now the ascent of future-techs like artificial intelligence, […]

How eCommerce Businesses can Take Advantage of AI

In the last year, the eCommerce industry has expanded by over 25 percent, and this boom is projected to continue. With such a wealth of eCommerce businesses, and competition set to become even more fierce, staying visible and relevant has never been such a challenge for online retailers. The advent of artificial intelligence (AI) has […]

A Look at the Future of Chatbots in Customer Service

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in the development of chatbots that mimic human conversations. The chatbots are built upon artificial intelligence technologies. Massive paradigm shifts have already occurred in how customers interact with businesses, and now chatbots […]