Conversational AI chatbots are fantastic for both customer care and marketing automation. They can engage potential customers in meaningful conversations about your products or services before making a pushy pitch (like those annoying telemarketers we all despise!) Chatbots allow you to communicate with your clients and provide them with 24/7 services at a fraction of […]
Tag Archives: Chatbots
It’s Time to Nurture Your Chatbot
In 1966 at the MIT Artificial Intelligence Laboratory, computer scientist Joseph Weizenbaum developed ELIZA, one of the first rudimentary chatbots. Created to simulate a conversation through basic pattern matching and substitution, ELIZA was able to follow scripts and directions in order to contextualize events. Eliza’s most famous script, DOCTOR, was able to interact with users […]
Are Customer Service Chatbots Worth the Hype?
When was the last time you attempted to make a customer service inquiry with a major company? Did you place a phone call, send an email, or utilize the “chat” function on the company’s website? If you’re like a growing number of consumers, you turned to the chat – and you probably interacted with a […]
7 Mistakes to Avoid While Implementing Conversational AI Solutions
Conversational AI solutions are one of the most effective applications of AI and machine learning. Additionally, the progress in natural language processing has improved the quality of text generation and speech processing in machines. Conversational AI solutions lead to efficient use in cases like Chatbots and Virtual Assistants. Although the growth in this field has […]
Chatbot Testing: How to Get it Right from Scratch
“Hi, if you have any questions, I am here to help.” “Hi, let’s chat; we are here to help.” “Hi, we are live and ready to chat with you.” “Ask something to start a live chat.” Have you received such messages from pop-up-based screens or when you visit any website? Of course, you have. Since […]
Is Synthetic Empathy Holding Your AI Back?
Human conversation is nuanced. AI is efficient. Getting the right balance of human and AI in support conversations is tricky — but critical. “Are you a bot?” I asked. I had a question about a car I was researching. The bot answered my question but threw in something extra, saying, “It’s a sweet ride.” I […]
When Will Chatbots Become Better Than Humans?
How often do you have full conversations with chatbots? It might happen more than you think. These days, millions of businesses are employing chatbots for sales, customer service, and dozens of other functions, giving people the fluidity and directness of conversation without requiring an actual human agent to step in. Some of the advantages of […]
3 Ways the Pandemic Upended IT Managers’ Responsibilities
IT leaders have been some mighty unsung heroes of the COVID-19 pandemic. When social distancing required millions of Americans to work remotely — IT managers were the ones who made it all possible. The IT Managers kept the economy afloat and created a sense of normalcy amid unprecedented circumstances. We need to thank them — […]
6 Futuristic HR Technology Trends Amid COVID-19 Crisis
Businesses are quickly adapting to the COVID-19 reality where HR technology has made the greatest influence to do so. COVID-19 has accelerated the evaluation, training, and implementation of HR tech trends in businesses of all sizes. The HR team is actively involved in adopting innovative technologies at all levels like – recruitment process, employee engagement […]
Travel Industry Building its Immunity with Artificial Intelligence
The science and art of Artificial Intelligence (AI) has already racked up vital transformations in varied industries. And the travel industry is no exception to many business verticals affected by AI. No doubt, the context of AI cannot be precisely defined. Here is information about the travel industry building its immunity with artificial intelligence. Artificial […]
Man or Machine? For Better Customer Service, Use Both
People want to deal with real people, and they always will. But that doesn’t mean automation technologies can’t play a role.
IT Trends of the Future That Are Worth Paying Attention to Today
Every year, the Future Today Institute publishes a report on the IT trends of the future, which will affect various sectors of the economy. In 2019, the number of innovations mentioned in the forecast almost doubled compared with the previous year. Technologies are being developed faster and faster. In order for your business to keep […]
Prodigious Customer Service: Live Chat vs Chatbots
The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go along with. Will there be better, even prodigious customer service with live chat or with chatbots? First the internet, then digitalization, and now the ascent of future-techs like artificial intelligence, […]
How Tech Can Help Your Business Do More With Less
To get the best business results, you’ll need to prepare your company to take advantage of emerging tech. After all, change can be hard — especially for employees who don’t necessarily see it coming.
Top 3 Healthcare Chatbots to Stop You from Googling Symptoms Online
We all did this; we all regretted. There’s a cast-iron rule we all tend to break — if you feel unwell, don’t search for your symptoms online. On the other hand, you can’t just book an appointment whenever an occasional headache, itch, or numbness in limbs hits. Healthcare chatbots are a happy middle ground for […]
How eCommerce Businesses can Take Advantage of AI
In the last year, the eCommerce industry has expanded by over 25 percent, and this boom is projected to continue. With such a wealth of eCommerce businesses, and competition set to become even more fierce, staying visible and relevant has never been such a challenge for online retailers. The advent of artificial intelligence (AI) has […]
A Look at the Future of Chatbots in Customer Service
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in the development of chatbots that mimic human conversations. The chatbots are built upon artificial intelligence technologies. Massive paradigm shifts have already occurred in how customers interact with businesses, and now chatbots […]
Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down
Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what the worst part is? Which of these technologies specifically are about to hit big. AI, machine learning, augmented reality, chatbots, have not just grabbed headlines — but are successfully infiltrating every aspect of our world. […]
Top 10 Actionable Ways To Optimize mCommerce with Artificial Intelligence in 2018
Google is probably one of the most active tech giants when it comes to Artificial Intelligence. In their most recent I/O, they probably demonstrated how to nail down a turing test. For those who missed it, here’s a sneak peek: If such disruptive and moot evolution in Artificial Intelligence are not an effort […]