Healthcare lags behind other industries in regard to consumer expectations. But organizations can help move the entire industry forward.
Tag Archives: customer support
Ecommerce UX Best Practices to Follow
Ecommerce sales are expected to double between 2016 and 2020. The research study by BigCommerce claims that 96% of U.S. buyers with internet access have made an online purchase in their life, while 80% of them have ecommerce purchases at least monthly. However, with the growth of online retail, customers’ demands have changed. Did you […]
Reimagining the Employee Experience in an Age of AI
Artificial intelligence (AI) has entered our lives in an almost unnoticeable way. We’ve invited AI into our homes for convenience and the “coolness factor.” Using basic voice assistants we move from playing music on demand to cars that park themselves. As consumers, we have grown accustomed to AI guiding our journey in the form of […]
Products, Not Marketing, Should Be How You Win Customers’ Hearts
Engagement: You’re doing it wrong.
11 Things To Remember When Your Startup Tackles A New Market
How to scope it out to avoid missteps.
How Zendesk Captured Its Silicon Valley Spirit In A London Office
Global reach, local quirks.
How Zendesk Reluctantly Staked Out A Customer-Support Empire
City by city, around the world.
10 Things The Tech Industry Should Fix Before Anyone Takes A Vacation
No rest for the wicked!