Home BMC and Salesforce.com Announce RemedyForce

BMC and Salesforce.com Announce RemedyForce

BMC and Salesforce.com announced a new joint venture today: RemedyForce – a hosted IT management system based on BMC’s popular Remedy product and the Force.com platform. In an announcement today, Salesforce.com CEO Marc Benioff described RemedyForce as “the next major Salesforce cloud offering.” At the core of RemedyForce is IT Service Desk, formerly known as Service Desk on Force.com.

According to an announcement from the two companies, RemedyForce features include:

  • An IT service management suite optimized for Salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management and and problem management applications
  • A configuration management database to provide the a “single source of truth”
  • Real-time collaboration using Salesforce Chatter
  • Mobile access, reporting, and analytics.

In addition to its Force.com offering, BMC already offers a hosted version of Remedy called Remedy OnDemand. Historically, Remedy’s Force.com offering has been targeted at SMBs. It’s not clear if RemedyForce changes that.

IBM also announced a new SaaS IT help desk today: Tivoli Live.

Disclosure: Salesforce.com paid for a plane ticket and hotel room for Klint Finley to attend the Dreamforce conference in San Francisco.

About ReadWrite’s Editorial Process

The ReadWrite Editorial policy involves closely monitoring the tech industry for major developments, new product launches, AI breakthroughs, video game releases and other newsworthy events. Editors assign relevant stories to staff writers or freelance contributors with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.

Get the biggest tech headlines of the day delivered to your inbox

    By signing up, you agree to our Terms and Privacy Policy. Unsubscribe anytime.

    Tech News

    Explore the latest in tech with our Tech News. We cut through the noise for concise, relevant updates, keeping you informed about the rapidly evolving tech landscape with curated content that separates signal from noise.

    In-Depth Tech Stories

    Explore tech impact in In-Depth Stories. Narrative data journalism offers comprehensive analyses, revealing stories behind data. Understand industry trends for a deeper perspective on tech's intricate relationships with society.

    Expert Reviews

    Empower decisions with Expert Reviews, merging industry expertise and insightful analysis. Delve into tech intricacies, get the best deals, and stay ahead with our trustworthy guide to navigating the ever-changing tech market.