While the COVID-19 global pandemic has compelled most businesses to cut their expenses, there is an even more compelling need for balancing accounts, inventory management, and avoiding customer churn. Even the marketing sector has undergone a huge paradigm shift with automated lead generation for better and deeper reach amongst the masses. Lead generation is one […]
Top 10 Best Live Chat Software for 2020
Did you know that 48% of customers would be more likely to return to a website with chat support, and 41% of customers trust the brand more when the chat support option is available? These numbers give insights on how live chat software is perceived and how much a business can gain from its use. […]
How Do You Create an Effective Journey Map for Your Customers?
Customers have a lot in mind when they land on a website to purchase a product or service. Some expect to find the product they have in mind instantly, while others conduct thorough research before they purchase a product. Well, that’s not all. Some end up being fickle-minded and land with no product at all. […]