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How to Use Twitter for Business: An Official Guide Finally Arrives

How to Use Twitter for Business: An Official Guide Finally Arrives

Twitter has launched Twitter 101, a “special guide” to the 140-character network aimed at businesses. Use of Twitter by marketing departments has seen explosive growth recently, if you’re a user of the site that’s obvious by now.

But for businesses, the ins and outs of using the site are not obvious. From small local businesses to huge…

Mobile More Important Than Ever, But 80% of Businesses Will Overspend

Mobile More Important Than Ever, But 80% of Businesses Will Overspend

This month, two painful but impossible to ignore facts have emerged about mobile use by business. First, research from Forrester suggests IT support for business use of personal mobile devices has a big impact on enterprise collaboration, with fewer of the challenges that new technology like cloud computing present.

Second, a new report from…

15 Top Privacy Policies, Analyzed

15 Top Privacy Policies, Analyzed

We all know no one reads privacy policies. What do the top websites really include in them? In its mission to get anonymous public data, The Common Data Project a New York City-based non-profit, is on a mission to eliminate the barriers that privacy policies pose.

In a new report, they analyzed ten of the most popular Web properties on the…

Oracle Gets Real-Time, Acquires GoldenGate Software

Oracle Gets Real-Time, Acquires GoldenGate Software

Today, Oracle has acquired GoldenGate Software. GoldenGate is a vendor of real-time data integration software, designed to do fast, log-based transactions of data in the enterprise.

For a company best known for its enterprise databases, buying technology that facilitates speedy access to data is a brilliant move. With a decoupled architecture…

MySQL.com Down Due to Massive Power Outage

MySQL.com Down Due to Massive Power Outage

As of July 22nd, all MySQL.com Web services have become completely inaccessible. Just in time for OSCON, the failure leaves all six million or more users of the open source database system unable to access source code, bug tracking, or discussion forums on the site.

According to Duleepa “Dups” Wijayawardhana of Sun Microsystem’s MySQL Community…

Get Satisfaction, Zendesk, & JIRA: A Support Mashup

Get Satisfaction, Zendesk, & JIRA: A Support Mashup

Customer service reps, it’s your lucky day. It just so happens that three of the top Web-based support applications — ticketing system Zendesk, issue tracker JIRA, and customer service platform Get Satisfaction — are now integrated.

Though much of this functionality was created independently by each of these three vendors, the…

MindTouch: The First Enterprise App to Get Collaborative Video

MindTouch: The First Enterprise App to Get Collaborative Video

MindTouch — the open source, wiki-based intranet — is the first software to bring fully collaborative video to the enterprise. The new feature comes from open source video platform Kaltura, which is also developing video editing for Wikipedia. Through Kaltura, MindTouch customers will be able to cooperatively edit, publish and syndicate…

AppExchange Win: FreshBooks Now Connects with Salesforce.com

AppExchange Win: FreshBooks Now Connects with Salesforce.com

Today, the Salesforce AppExchange has acquired one of the most-requested additions to the Salesforce.com CRM: integration with FreshBooks, the popular Web-based invoicing software.

Built by cloud development agency FirmCloud in collaboration with FreshBooks, the FreshBooks Connector for Salesforce allows an enterprise to smoothly create an…

Wikis Get Enlisted in Military Experiments

Wikis Get Enlisted in Military Experiments

For many branches of the U.S. military, it’s the year to bring Web 2.0 inside the war room. Flagship experiments in many a division are using open source wiki software like MediaWiki and MindTouch.

In both free and paid deployments, these collaborative networks are proving to be a favorite testing ground for a new way to manage the knowledge of…

The New Zoho CRM Aims to Undercut Salesforce.com

The New Zoho CRM Aims to Undercut Salesforce.com

With improvements to email integration and a new marketing campaign, SaaS productivity vendor Zoho is aiming its sights openly at Salesforce.com, the dominant Web-based CRM today.

The “Zwitch to Zoho” name might be cheesy marketing, but the cheaper subscription price is no joke. If you want more than 5 users, Salesforce.com will cost you…

KnowledgeTreeLive: Can Document Management Move to the Cloud?

KnowledgeTreeLive: Can Document Management Move to the Cloud?

Are you ready to move your documents in to the cloud? Knowledge Tree has released the new SaaS version of its document management software, dubbed KnowledgeTreeLive. Knowledge Tree is an open source commercial vendor, with both a community edition under the GPL and a proprietary enterprise version.

The new subscription-based KnowledgeTreeLive…

The Digital Mafia: Online Crime Gets Organized, Says Cisco

The Digital Mafia: Online Crime Gets Organized, Says Cisco

In its midyear global security report for 2009, Cisco says there’s plenty to be worried about when it comes to the way that online crime operations are operating.

Bot herders and other nefarious characters are still using cutting-edge computing and social engineering. But according to Cisco’s analysis, the real innovation is how those behind some…

Lithium Reinvents Itself as a Social CRM

Lithium Reinvents Itself as a Social CRM

Lithium has changed its game. Once limited to customer communities, the company has moved to become a complete social CRM for the enterprise.

Lithium’s new approach creates a flow of information from the social web into your community. The result is the creation of valuable content, community-driven support, and the identification of engaged…

Desperate Measures? Oracle Prices Shoot Up 40%

Desperate Measures? Oracle Prices Shoot Up 40%

Software giant Oracle has increased prices by a full 40% for some products. Specifically, the diagnostics and tuning packs for enterprise database management have swelled to $5,000 since December. The Spatial database also went up from $11,500 to $17,500.

No company spokesman has yet commented to ReadWriteWeb or other sources, and the full…

Xing’s New Features Not Worth Shelling Out For

Xing’s New Features Not Worth Shelling Out For

Xing is one of the top business social networks in the market today, especially in Europe. But the new features they’re touting for the paid Premium users are grossly underwhelming.

In general terms, the platform is solid. The free functionality is more than adequate for the kind of networking you’d do on LinkedIn or any other professional…

Sun Shareholders Say Aye to Oracle Merger

Sun Shareholders Say Aye to Oracle Merger

As of today, the shareholders of Sun Microsystems have approved the merger with Oracle at a meeting at Sun’s offices in Santa Clara, California. Announced on April 20th, Sun will be bought for $9.50 a share in cash, a grand total of $7.4 billion.

Thus far, the merger has encountered some bumps in the road. Despite confident statements from…

Douglas Rushkoff’s Open Source Economy: A ReadWriteWeb Interview

Douglas Rushkoff’s Open Source Economy: A ReadWriteWeb Interview

Douglas Rushkoff — author, documentarian, and teacher — is a man on a mission. As a step towards getting “people to see the software-like code lying underneath how they interact,” his latest book, Life, Inc., explores the nature of money, our economic system, and how a corporate mindset has shaped who we are as people in modern society…

Can Appcelerator Change The Face of Mobile? 3,000 Developers Think So

Can Appcelerator Change The Face of Mobile? 3,000 Developers Think So

In little more than a month, the beta of Appcelerator’s Titanium Mobile has garnered the attention of more than 3,000 developers. But the beta hasn’t just gotten some respectable use: it’s changing what kind of apps get created.

Titanium Mobile is aimed at those looking to build apps for the iPhone and Android, but who’d rather code in standard…

Visio Killer Gliffy Gets A Makeover

Visio Killer Gliffy Gets A Makeover

Diagram makers, rejoice. Today, Gliffy has released the newest version of their popular SaaS tool, and it’s got a whole new look.

Now, Gliffy and other Web-based offerings may not have really killed desktop options like Visio and Omnigraffle yet, but since its unveiling several years ago, it has made some big strides and captured a respectable…

Drupal Mavens Unveil Open Atrium: An Intranet in a Box

Drupal Mavens Unveil Open Atrium: An Intranet in a Box

Proprietary intranet vendors, be scared. Be very scared. Today, Development Seed, the open source shop behind DrupalCon in DC and other endeavors, has released the public beta of Open Atrium.

Open Atrium is a free and open source intranet built as a Drupal distribution, with some impressive functionality available out of the box. Not only is…