The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy; they claim that the error rate has reached 5.1 percent — the word error rate of humans. Still, that doesn’t seem particularly accurate — the last time I spoke to a machine, I didn’t get the feeling […]
Nicolas De Kouchkovsky
Nicolas De Kouchkovsky is the founder and principal at CaCube Consulting. He is an Advisor and Consultant to B2B software companies, helping them grow. Nicolas covers all aspects of marketing and market development, working on a project basis or as a VP of Marketing on demand. He spent over 25 years in the Cloud and Software industry as a product and marketing executive. Nicolas as extensive experience with Enterprise Software markets and is a recognized expert in customer facing technologies including Customer Service, Contact Centers, Sales, E-commerce, and Analytics. Nicolas held numerous executive roles at Genesys. As head of Product Management, he transformed the company from Computer Telephony Integration (CTI) middleware to a Software Application provider. As Chief Marketing Officer, he drove the company expansion in the broader multi-channel Contact Center market. Before joining Genesys, Nicolas held several senior positions at Alcatel-Lucent where he most notably established and developed the Call Center business. Prior, he was Chief Technology Officer at Cirel, a startup that pioneered multi-protocol gateways and ran a Software Integration practice at Digital Equipment (now Hewlett Packard).