Home Assistly Goes Freemium

Assistly Goes Freemium

Assistly, a social CRM and help desk software-as-a-service, announced version 2.0 of its product this week, including a new freemium pricing model. Your first Assistly user is now free, with no limitations. It costs $1 an hour for additional part-time agents or $49 a month for each full-time agent with unlimited usage.

Besides the pricing change, Assistly’s admin panel and reporting features got a facelift.

In addition to help desk ticketing, Assistly features the ability to monitor and respond to mentions on Facebook and Twitter. Other features include analytics, live chats, knowledge base, CRM/contacts and connectors to other tools such as Salesforce.com.

Ordinarily I might see a slash in pricing as a sign of desperation, but Assistly boasts such companies as Yelp, Etsy, 37signals, Pandora, Spotify and Instagram as customers. This seems like more of a strategic move to build more awareness and simplify pricing.

Assistly competes with other hosted help desks such as UserVoice, Zendesk and Zoho Support.

About ReadWrite’s Editorial Process

The ReadWrite Editorial policy involves closely monitoring the tech industry for major developments, new product launches, AI breakthroughs, video game releases and other newsworthy events. Editors assign relevant stories to staff writers or freelance contributors with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.

Get the biggest tech headlines of the day delivered to your inbox

    By signing up, you agree to our Terms and Privacy Policy. Unsubscribe anytime.

    Tech News

    Explore the latest in tech with our Tech News. We cut through the noise for concise, relevant updates, keeping you informed about the rapidly evolving tech landscape with curated content that separates signal from noise.

    In-Depth Tech Stories

    Explore tech impact in In-Depth Stories. Narrative data journalism offers comprehensive analyses, revealing stories behind data. Understand industry trends for a deeper perspective on tech's intricate relationships with society.

    Expert Reviews

    Empower decisions with Expert Reviews, merging industry expertise and insightful analysis. Delve into tech intricacies, get the best deals, and stay ahead with our trustworthy guide to navigating the ever-changing tech market.