Home 3 Tips for Engaging Online Communities with Data Visualization

3 Tips for Engaging Online Communities with Data Visualization

Data visualization is a medium for understanding information that had previously been the domain of scientists and researchers.

Today, due to the amount of data available, there is an increasing need to find new ways of understanding what information means that is available through social networks and throughout the Web.

Engaging Online Communities is a report we published this week that explores ways to engage with customers. It looks at the tools available to engage, collect and analyze information.

A logical next step beyond analysis is to engage communities in ways that helps them understand information. Data visualization is increasingly seen as an effective way to do that.

According to a short report by FFunction in Montreal, data visualization has become a way to clearly communicate information that is often quite complex. People are demanding more ways to understand products and services. They want context and get some sense of meaning for what the information means.

Audrée Lapierre of FFunction writes:

“Data visualization lends itself extremely well to this kind of information by offering a new narrative form, one that is more factual, graphic, informative, social and interactive.”

But how do you engage with online communities with data visualization?

Leslie Bradshaw is the co-founder of JESS3. The agency creates data visualizations for a number of major brands.

Bradshaw presented at the Pew Voting Information Technology Summit. The presentation was about the public sector but her advice applies to any market:

Data Visualization for the Public Sector

She gave three points of advice.

The Candy Bar Wrapper Analogy

Data visualization is becoming a pop-culture phenomena.


1. “Users make credibility-based decisions based on how something looks.” -Stanford Persuasive Technology Lab

Ask yourself: is what we produce as an organization visually engaging? Do we have more words than graphics? When was the last time we refreshed our approach to graphics? If we were a consumer brand, would people “buy” into our marketing and our product based on the “wrappers” we use?

Sing a Different Song

Be interesting.


2. As data becomes more abundant, “the trick is not to make more noise, but to sound different.” -Joe Chernov, Director of Content, Eloqua

Ask yourself: Is what we produce something that blends in or stands out? Is it just “more of the same” or have we been able to produce something that is really distinctive? Think about using handwriting, cartoonists, illustrators, sketchnote takers, architects and tattoo artists to help you interpret your data.

Email and Data Visualization Don’t Mix Very Well

There’s a reason why people use cloud collaboration tools.


3. “The new frontier for organizations is not only cloud-based collaboration, but also social document sharing. Putting your content on SlideShare enables cross-platform distribution while providing a force multiplier effect from the community.” -Leslie Bradshaw, President/COO/co-founder, JESS3

Ask yourself: Are we using tools like Basecamp, Google Docs, Drop Box and Instant Message to share files and collaborate, or are we tethered to email and our internal servers? Further, are we allowing people to download, share, comment on, embed and Google our materials, or are they behind firewalls or in “Download Here” PDF format on our websites alone?

Do you create data visualizations? What advice do you have?

(Via FFunction: Illustration : « The World of Data », Oliver Munday for GOOD.is, October 2010)

About ReadWrite’s Editorial Process

The ReadWrite Editorial policy involves closely monitoring the tech industry for major developments, new product launches, AI breakthroughs, video game releases and other newsworthy events. Editors assign relevant stories to staff writers or freelance contributors with expertise in each particular topic area. Before publication, articles go through a rigorous round of editing for accuracy, clarity, and to ensure adherence to ReadWrite's style guidelines.

Get the biggest tech headlines of the day delivered to your inbox

    By signing up, you agree to our Terms and Privacy Policy. Unsubscribe anytime.

    Tech News

    Explore the latest in tech with our Tech News. We cut through the noise for concise, relevant updates, keeping you informed about the rapidly evolving tech landscape with curated content that separates signal from noise.

    In-Depth Tech Stories

    Explore tech impact in In-Depth Stories. Narrative data journalism offers comprehensive analyses, revealing stories behind data. Understand industry trends for a deeper perspective on tech's intricate relationships with society.

    Expert Reviews

    Empower decisions with Expert Reviews, merging industry expertise and insightful analysis. Delve into tech intricacies, get the best deals, and stay ahead with our trustworthy guide to navigating the ever-changing tech market.