Thanks to the proliferation of Web and mobile technologies, commerce is evolving from a multi-channel effort for businesses to a more holistic one that takes place across multiple devices or consumer touchpoints. Emerging in the place of traditional multi-channel commerce? Agile commerce. Such is the key takeaway from a recent...
There are any number of places where first-time entrepreneurs can go to ask questions from others - Hacker News, StackOverflow, Quora, for example. As useful as Q&A sites can be, it's also helpful to have resources gathered together in one place.That's what Songkick's Ian Hogarth did by creating a Startup...
Context.IO is an API for email, giving developers the ability to use email as a platform. Context.IO aims to replace complex sequences of IMAP requests with simple API calls.The first 100 readers to sign-up using the code RWW100 will be admitted to the private beta. The API will be opened...
"Call centers treat agents like slave labor," writes Forrester analyst Kerry Bodine. She suggests that instead of spending money on the latest technology - cloud, mobile, social analytics and all that stuff we like so much - companies should invest more into their call center employees. Why invest in those...
Last year Douglas Rushkoff took on the conventional wisdom of brand marketers at the Pivot conference. Earlier this year we posted his talk and it caused a good bit of debate about the nature of so-called "brand conversations" in social media, and the future of branding itself. This is an...
Last night Salesforce.com announced version 3.0 of its ServiceCloud product. Today at the Cloudforce event in New York City CEO Marc Benioff revealed more about the new version. Most importantly, ServiceCloud is transforming into a unified communications system for customer support by integrating VOIP and video conferencing technologies - including...
Over the past two days at the DEMO conference in Palm Springs, California, 52 companies have stood on stage and presented their company in a short presentation. There are just a couple of rules - the presentation must be live, finished in under six minutes and absolutely (thank you!) no...
What topics are the big three software giants focused on? Their press releases show what areas of their business they want the media to cover, so I thought analyzing them in bulk might reveal some of their priorities.I started off by downloading every press release that Apple, Google and Microsoft...
Parallels Software is having its annual conference with discussions about the cloud and virtualization.The big takeaway we see from this event? The small business market is beginning to see significant growth.We'll be live blogging this morning to give you a view about the trends that are evolving in the market.9...
Social media maven Maria Ogneva announced today that she is joining Yammer next week as head of community. "To me, this is not just another job. In many ways, I feel like everything I've done up until this point was to give me the tools and skills to do this...
As we've said before, consolidation is a watch-word for 2011. Every week we're seeing acquisitions in the cloud, data analysis and enterprise social software market. We've already covered one of this week's biggest announcements: RIM's acquisition of Gist. Here are three more acquisitions worth taking note of.HP Acquires VerticaThis is...
We've recently watched as companies like Jive and Salesforce.com have shifted focus to become platform-centric companies. Social software, CRM and other products are becoming less important than platform-as-service and enterprise app stores for many companies. But what's going to run on these platforms?"We don't want to be the Facebook of...
Geckoboard, a real-time business analytics dashboard we covered previously, has officially come out of beta and been given a price tag.Businesses can plug a wide variety of data widgets into Geckoboard, giving them an overview of important metrics in one simple interface, which can be displayed on desktops, smart phones,...
There's still no word on when or if Microsoft's enterprise microblogging product OfficeTalk will ship, but Sonoma Partners is already bringing microblogging to Microsoft Dynamics with its Vibe product. And today Sonoma launched a free community edition. The community version is a fully featured version of Vibe for free, but...
We're starting a new, weekly series here at ReadWriteEnterprise called the "Enterprise Startup Spotlight." If you'd like to submit a company for consideration, please review our submission requirements and send us an e-mail. These requirements are subject to change - and probably will once we get started.Please craft your pitch...
There are reports this morning that Internet service is returning in Egypt, ending an unprecedented week-long blackout of Internet services in the country.Ostensibly aimed to shut down protests, the actions seemed to do no such thing as crowds continued to grow on the streets, demanding that President Hosni Mubarak step...
Manymoon, makers of a popular online collaboration software-as-a-service, announced today that it has been acquired by Salesforce.com. Manymoon ranks as one of the most popular applications in both the Google Apps Marketplace and the LinkedIn Application Directory. According to the announcement, Manymoon will continue to exist as a separate business...
Manymoon, makers of a popular online collaboration software-as-a-service, announced today that it has been acquired by Salesforce.com. Manymoon ranks as one of the most popular applications in both the Google Apps Marketplace and the LinkedIn Application Directory. According to the announcement, Manymoon will continue to exist as a separate business...
Douglas Rushkoff spoke at Pivot, a conference on branding, last year and recently linked to a video of his talk. It's worth watching if you're involved in social CRM or any other sort of social business.For the first approximately 20 minutes of the talk, Rushkoff rants about the corporatization of...
Douglas Rushkoff spoke at Pivot, a conference on branding, last year and recently linked to a video of his talk. It's worth watching if you're involved in social CRM or any other sort of social business.For the first approximately 20 minutes of the talk, Rushkoff rants about the corporatization of...
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