Not long ago, there was a service and its service provider. When an enterprise outsourced a service such as e-mail or collaboration or CRM to a provider outside the data center, that provider was the sole source. So migration of the service between sources was not an issue.Now, it is....
The most critical missing piece of Salesforce.com's emerging cloud service last year was filled with the acquisition of Jigsaw, a vast repository of crowdsourced data on companies and their employees. Keeping Microsoft's hands off of Jigsaw prevented it from possibly owning another majority stake in an emerging market - in...
This week 3scale is increasing the breath of its services by adding three collections of APIs that it can handle with its API management platform. Until 3scale, companies needed to put their API infrastructure as a proxy layer in front of their CDNs, slowing if not completely disrupting the API...
Just three short weeks ago, a relatively new player in the CRM space, Assistly, made its biggest debut at the Dreamforce conference by integrating its social CRM service with Salesforce.com. The result was the beginning of a cloud-based customer service portal that lets Salesforce users initiate direct contact with customers,...
Online content is published so fast and furious these days that no one can read it all. Ears are burning at corporate brands, too, because much of that Web content is talking about them. What are people saying? One part of answering that question is to ask how people seem...
At today's roundtable, we had entrepreneurs presenting from Brazil, Israel and India. In fact, I was pleased to even see an entrepreneur from Kolkata, India, the city in which I was born and raised.Estate ListerFirst up, Siddhesh Joglekar from Mumbai, India, pitched Estate Lister, a real estate portal along the...
As anybody who's spent long stretches of time on the phone with customer support knows, the help desk is one area of professional life that could use a refresh. This is true of external customer support departments, which are beginning to use social tools to augment their existing operations. It's...
At today's roundtable, we had a jam-packed pitch session with five Israeli start-ups. Israel Startup Network (ISN), led by Arlene Marom, one of our affiliate partners, organized the event with us. Both the audience and the presenters had a significant representation from that extraordinary start-up nation. In fact, Saul Singer,...
There is a strong feeling in the air that cloud-based enterprise apps are no longer the "challengers." The sheer breadth of activity surrounding last week's Dreamforce conference in San Francisco was a clear indicator that SaaS applications had evolved into complete ecosystems, with strong support from third-party developers and strong...
Mobile advertising and marketing company Tapjoy has added a big chip to its company. The company announced today that it has hired former Sony senior vice president of marketing and PlayStation Network development Peter Dillie to be its chief marketing officer. Grabbing an executive of Dillie's stature is a big...
Today, Intuit announced the availability of a connector between QuickBooks and Salesforce. It seems like a marriage made in Heaven. (We previously reported on the partnership back in April here.) The idea is to share your QB financial data with your sales team in the cloud, so that you can...
We've written before about Viadeo, a business-oriented social network. Today they announced opening up their API and to get folks interested, they are starting a contest for the best app developed on their platform. The contest will run until October 14, and the top winner will receive 10 large plus...
InQuira, providers of Web-based self-service tools among other CRM solutions, took to the streets of San Francisco to find out the level of customer satisfaction when it comes to using online help for products and services. Not surprisingly, they found that almost all of the 300 people they randomly stopped...
This week we saw lots of new apps and activity around Salesforce, as expected, given its Dreamforce conference. But it reminded us of why it will continue to dominate the CRM space, and why Microsoft's own CRM offerings - despite some solid foundations and active users - still don't measure...
There are four major players in the customer relationship management market: SAP, Siebel, Microsoft, and Salesforce.com. Their market share differences are negligible. (This article is the counterpoint to an analysis by David Strom here.)But this week, only one was behaving like it has the formula to dominate the market. Salesforce...
It's been a crazy conference week with VMworld and Dreamforce '11 going on at the same time. News from those shows have been all over ReadWriteWeb's channels this week, like the VMware vFabric Data Director announcement, and CloudStack going 100% open source.We also looked at storing Salesforce data locally, and...
No one denies any more the fact that Salesforce.com has become a platform. Some would go so far as to call it an ecosystem, but it may yet need to prove its mettle in that category. At issue: Can three established services in the same market carve out competitive presences...
So last year Salesforce bought Jigsaw, a cloud-based crowd-sourced data tracking service. Now they are trying to put a pretty face to the whole thing with this week's announcement of Data.com.Data.com has two parents, Salesforce and Dun & Bradstreet. The union will result in combining the information in Jigsaw with...
For a conference whose host boldly proclaims, "We live in the post-PC revolution," most of the innovations introduced by partners and third parties at this year's Dreamforce conference are probably best suited for viewing from your favorite PC Web browser.One huge exception this week comes from Seesmic, which came to...
It may seem less of a shock to those who experience history as a constant, flowing stream, who perceive events as progressions rather than snapshots, who remember the recent, and then the distant, past by rewinding their memories past last week, last year, the year before, to eventually arrive at...
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