Businesses today rely heavily on customer relationship management (CRM) software to streamline essential processes, boost team productivity, build better relationships with customers, and increase overall profitability. Unfortunately, CRM adoption is...
This 2021 is a challenge for SMEs and large companies that aim to implement the best CRM in the market. The task is not easy. A total of 450 customer...
Are you in the process of bootstrapping a startup? Or, are you perhaps down the business growth and development road heading towards a mature SME? Are you using CRM software...
In the past few years, voice has become a core part of the consumer journey. It's a utility that a growing number of people have come to count on throughout...
Are you planning to get a new customer retention management (CRM) platform for managing all your customers? Here’s a short explanation on how to make this process legal and safe....
Generating Leads and converting them into business has been the top-notch feature of a CRM software. CRM software simply deals with the customer behaviour and helps in converting leads into...
GDPR is coming and many organizations are changing their ways - you must have noticed getting emailed from your favorite websites about their new policies. One of the most sensitive...
The market has become flooded with customer relationship management (CRM) solutions, making it incredibly difficult to narrow the field enough to find the right CRM software for your needs. If...
It's tough being a sales titan, constantly having to face off against other titans while also keeping one eye on the rear view mirror for the upstarts gunning to overtake...
Today Zoho announced a makeover for its venerable (my, how time flies) CRM SaaS service, including new features and a new UI. The company also stated that its software is...
Paul Greenberg's engaging experiment in highlighting CRM vendors from around the world has concluded today, with the announcement of the winners of his CRM Idol contest. You can view the...
With the announcement by Oracle of their acquisition of RightNow earlier this week, it has brought about some strange bedfellows on how their mutual customers can connect up disparate CRM...
With more than 100 vendors offering integrated discussion forum/wiki/news feed apps, Gartner has produced its report of this marketplace, calling it Social CRM. "Most vendors remain relatively small and unprofitable,"...
When we had the chief scientist of Salesforce.com JP Rangaswami at our 2Way conference in New York earlier this summer, he spoke about how the gamification of apps will change...
As Brian Williams of NBC News is fond of saying, the news begins now. If you are looking for cool CRM apps from smaller companies that don't necessarily have the...
Nimble, the social CRM startup founded by Jon Ferrara (creator of Goldmine, one of the first CRM systems), has made its SaaS available through the Google Apps Marketplace. We previously...
One year ago this Spring I wrote a blog post titled "Stop What You Are Doing & Install This Plug-In: Rapportive" and for many of us who did, Gmail plug-in...
ZohoCRM, the popular SaaS business suite, has extended its reach into the mobile world with two new apps for iPhones and Blackberries that are available today. You can watch the...
Paul Greenberg announced this week a fun new project called CRM Idol that will have 60 small CRM-related companies go up in front of a panel of judges and be...
Here we are at the opening for Sugar CRM's Sugarcon event. The theme is openness and the social world.This is a defining event for Sugar as the service is moving...
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