Chat has become the most important way to talk with customers. According to Facebook, 62 percent of people in the U.S. say they find it most comfortable to speak with businesses via chat. Facebook also reports that more than eight billion messages are exchanged between people and businesses each month. This statement is only covering […]
Increasing Customer Engagement: Five Tactics to Use
Stop for a second and think about how nice it would be if you could boost your company’s profits by 95 percent. Or let’s be conservative and ask for a smaller number like 25 percent. The truth is that all it takes is a 5 percent increase in your customer retention rates, according to research […]
How connected devices are revolutionizing mobile field services
While the impressive growth of the Internet of Things (IoT) is often measured in revenue for the devices that enable it, the “soft revenue” potential is even more impressive. Connected devices, supported by analytics and software, are boosting efficiencies in business, shortening sales cycles, improving customer satisfaction, and eliminating the need to pay human workers […]