As technology continues its seemingly endless evolution, robots are taking over customer service and back-end data analysis. Combining those functions to create robo-advisors makes perfect sense. Unconvinced? Look at the financial sector. Experts who weighed in as part of Financial Planning’s survey believe that wealth management firms will continue to invest in robo-advisors and financial mobile app development as the […]
Facebook AI Research (FAIR) has been working on artificial intelligence (AI) agents that negotiate for the best deal, using all the complexities of language, reasoning, and deception that humans use. In the tests, conducted over several months, Facebook found that when left to their own devices, two AI agents created an unknown new language, to […]
I occasionally meet with a company that worries they’re not ready for bots. They think of bots as an emerging technology fraught with complexity. In some cases, they worry they don’t have the skillset internally to deploy and get ROI out of the technology. Others want the technology to “mature” a bit more before they […]
Robot lawyers have been getting so much attention lately that AI-and-law thought leaders believe we have reached peak hype. Journalists have responded by toning down their headlines to better manage expectations. For example, last month the New York Times ran an article titled, “A.I. Is Doing Legal Work. But It Won’t Replace Lawyers, Yet,” and […]
While the manufacturing sector is increasingly using physical robots to improve industrial processes, the market for virtual bots or “chatbots” is also gaining serious traction in the space where humans and computers interact. Bots are essentially software technologies that automate tasks and enable effective human-computer interactions. Bots are increasingly taking over customer service operations in […]
Why are there no good bots? This is a question I get asked on a regular basis. Probably on average of about twice a week. What are you defining as “good”? If you’re defining “good” as some magical creation that enables you to have a conversation with a machine, and makes it feel like you […]
Sorting your good bots from your bad
And the conversation is the interface.