Open Text, Canada's largest software company, released two new social enterprise products this week: Open Text Content Server Pulse and Open Text Social Communities. The company also released a new version of its Open Text Social Workplace software, adding microblogging and instant messaging features.Pulse integrates social networking, status updates, and...
Zoho is launching unified search today across all of its applications. Previously, Zoho had search on individual apps. The new capability means that people may search across all applications in one search query. The search service makes Zoho one of the few services that can offer a search that spans...
Silentale, the new web service that backs up and archives your contacts and messages from all the communication platforms you use, has now launched into public beta as of this morning. The online application is part universal inbox, part social CRM tool and part contact management solution. But unlike some...
Despite "collaboration" becoming increasingly accepted and valued in business, there are still those that remain hesitant about sharing information or resources and about working with others. It's still common to hear people say "I have developed a great tool, but I'm afraid that if I share it with anyone, they'll...
The new Windows Live Messenger Steve Ballmer previewed in Brazil today represents again how a loosely joined ecosystem is developing in the cloud computing world. They are growing through a network of service providers connected through open API's.Windows Live Messenger represents a re-emergence of a veteran Web product, revitalized by...
Salesforce.com is acquiring Jigsaw for $142 million in a deal that exemplifies how crowdsourcing has entered the business world.Sugar CRM also uses Jigsaw for business directory information. The deal should cast a shadow on that relationship. Sugar CRM and Salesfore.com compete in the social CRM market. Salesforce.coms says the Jigsaw...
Earlier in the week, we profiled Concept Feedback, a community that helps site designers and developers get quick constructive criticism on their various projects, and in the article we stressed the importance for young companies to collect and analyze user feedback. Another part of this type of site analysis is...
How do you connect to Twitter and understand its value and performance? That's part of the challenge for any enterprise considering how to adopt social technologies to connect with customers.This week at Sugarcon we heard a lot about how to manage a social CRM envrionment. Increasingly, companies are turning to...
Email may be old fashioned, but it's still where we spend a lot of our time online. Today Google announced that its webmail service Gmail is becoming all the richer with the inclusion of support for sending Google Calendar invitations inside the email composition window. In addition to being able...
Xtify's recently launched geo-messaging platform is demonstrated in a new YouTube video created by Motorola, makers of popular Android devices like the Motorola Droid smartphone. The Xtify geo-location platform and its associated SDK (software development kit) was announced at February's Mobile World Congress in Barcelona. With the SDK, developers can...
For the past few days, we attended SAS and SugarCRM user conferences in Seattle and San Francisco. These are just a few of the observations that comes from conversations with developers, business managers, product managers, entrepreneurs and executive management.At both companies, you see the influence of social technologies in the...
SAS introduced a social media analytics program today that will compete against the major metrics players such as Radian 6 and WebTrends. The new service shows once again how blogs and social networks are deeply influencing marketing, customer support and product groups within the enterprise.The SAS Social Media analytics service...
Dion Hinchcliffe announced this morning the sales of his successful practice to the Dachis Group, one of the largest services organizations in the field, focused on building social technologies in the enterprise.In recent months, the advent of social technologies catered to the enterprise has shifted into high gear. Hinchcliffe said...
You may or may not be excited by the acronyms OAuth and IMAP/SMTP, but the combination of them all together is very exciting news. Google Code Labs announced this afternoon that it has just enabled 3rd party developers to securely access the contents of your email without ever asking you...
Today, we drop another another segment in the Rulers of the Cloud series, focusing on SalesForce.com, the cloud innovator that re-invented the rules of CRM (Customer Relationship Management).SalesForce is growing into a big company, recently announcing over a $1 billion in revenue annual run rate. Yet, the company is still...
In the waning moments of Sunday evening (quite literally the eleventh hour), the U.S. House of Representatives passed was some are calling the most comprehensive changes to the American health care system in over 100 years. The bill passed by a narrow margin of just seven votes, and could be...
Despite the proverbial "the customer is always right," the relationship between the customer and the company has long been organized for the benefit of the latter. But the ability for companies to completely control this relationship has disappeared. Social CRM: The New Rules of Relationship Management, a report from the...
Since the announcement went live yesterday about the Google Marketplace, we've had a number of companies come to us about how its applications will fit with the service.We'll do a fuller look at these companies this week but for some immediate perspective we decided to take a look at Zoho,...
Microsoft Outlook has historically been at the heart of document-based environments that for many years have ruled the enterprise.But the walls that have guarded this document-based world are crumbling fast. Outlook is now more than a message center. It is becoming a collaborative space where the lines between Google Docs...
Mark Hedrickson is 24 years old. He grew up in Menlo Park, California, down the street from Stanford, raised by a high-tech marketer Dad and a Mom in banking. Then he went to college and studied Nietzsche. He has now set out to build The Future - specifically your future,...
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