Results for "CRM"

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  • Web
    This Machine Eats Tweets: The System Behind @Comcast and Others

    This morning my home wifi was having trouble and I posted a message to Twitter saying, "My wife has decided to start the day with a call to Comcast customer service, I should have offered to poke her in the eye with a spoon. Would have been more fun for...

  • Web
    PhoneGap: People’s Choice Winner at Web 2.0 Expo Launch Pad

    The Web 2.0 Expo's startup showcase, Launch Pad, gave five companies five minutes each to present their product to a panel of experts today and the People's Choice winner was awesome. The judges who cut the field from more than 80 applicants down to 5 were Matt Marshall (VentureBeat), Anand...

  • Web
    Dimdim Version 5: Speed, Security and Widgets

    Dimdim announced the fifth major release of their easy, installation-free* and open-source web meeting application today. Dimdim version 5 brings a number of improvements to the platform, including significantly improved screencasting, availability of trusted SSL session security, webinar widgets, synchrolive co-browsing, performance improvements across the board, and new reporting options....

  • Web
    What Can Voice Do For You? Ribbit Announces Winners of KillerApps Challenge

    Ribbit, the VOIP platform that was bought by British Telecom last year, announced the winners of its $100,000 KillerApps challenge today. The contest was obviously meant to stimulate interest in Ribbit's APIs among developers, and judging from the line-up of winning applications, a lot of developers came up with highly...

  • Web
    Is There a Reverse Network Effect with Scale?

    The Internet economy has been built on the network effect (i.e. the effect that one user of a good or service has on the value of that product for other people). Investors and entrepreneurs have treated this like Moore's Law. But just as Moore's Law hits physical constraints, network effects...

  • Work
    The Semantic Web: A Treasure Trove for Marketers

    Editor's note:This guest post was written by Aaron Strout and John Cass, two marketing professionals who are monitoring how the semantic web will help companies and marketers help consumers.What is the semantic web, you wonder? Don't worry, you're not alone. The term "semantic web," or "Web 3.0" as some folks...

  • Web
    Putting e-Business Cards to a Real World Test (Part 2)

    "From paper cards to email contacts." This is Part Two of a two-part post. The first part is here. As noted earlier, I had the opportunity to put e-business cards to a real-world test this past week at the DEMO conference. While I found a somewhat workable solution for sending...

  • Work
    When UI Rules, What Drives Consolidation?

    Whether you call it "social networking," "social media," or "online collaboration" depends on your point of view. In business, the term tends to be "online collaboration," which suggests complex jobs getting done more efficiently by teams of people wherever they are located. The productivity gains - which are substantial, albeit...

  • Work
    Switching From Gmail to Relenta (Cautiously)

    About 6 months ago, I switched from Outlook to Gmail and wrote about the experience. It was a move I haven't regretted, and I've never been tempted to return to Outlook. Despite a few glitches in the matrix that occur when Gmail goes down, the service is as close to...

  • Web
    State of Innovation in India: 2009

    A year ago, I wrote about the State of Innovation in India, keying off an article I had written 10 years previously. Rather than wait another 10 years, ReadWriteWeb has decided to make this an annual review. This time, we have restricted ourselves to web technology. We are looking for...

  • Work
    Evolution of Tools for Sales

    Revenue growth is priority #1 for most businesses today. So, good salespeople are in demand, and management wants to give them the best possible tools to make them productive. Selling is a numbers game. As long as you do reasonably sensible things, the time invested tends to corelate to revenue...

  • Web
    Best LittleCo of 2008 & Most Promising for 2009

    Every year we do a review of the top Internet companies, to identify the ones that had the biggest impact. Last week we announced that Apple was our choice for Best BigCo of 2008. Today we're announcing Best LittleCo and Most Promising Company, as selected by the ReadWriteWeb writers. There...

  • Web
    Business Benefits of Online Faxing

    In the age of Instagram, e-signatures, and video calls, the fax machine — whose direct roots date back to 1843 — seems a tad obsolete. The very idea conjures images of cowboys on horseback racing against sleek autonomous vehicles across the freeway. But against all odds, facsimile technology persists. In...

  • Web
    Why Does LinkedIn Still Have Facebook Envy?

    Commentary on this week's management changes at LinkedIn implied that a shake-up was needed to make LinkedIn more like Facebook. As somebody who has used LinkedIn extensively and spoken to many people who have also found it very useful, this is a plea to listen to users and not the...

  • Web
    Top 10 Enterprise Web Products of 2008

    Enterprise adoption of cloud computing, SaaS, and social media (whatever you want to call it) is accelerating. This is a healthy market, in which vendors are doing well in a tough economy. As we near the end of a year that will go down in history with the words "meltdown,"...

  • Web
    Cloud Computing Is More Than a Computer in the Cloud

    It is quite a remarkable feeling to watch as the pieces fall into place and the picture, anticipated for so long, is finally revealed in all its splendour. As with any jigsaw that lacked a guiding picture on the box, the final result is that inevitable mix of vindication and...

  • Web
    Top 10 International Products of 2008

    We live in a technologically rich and increasingly Web-savvy world. In this post, we celebrate the World Wide Web by selecting our top 10 international products of 2008. What do we mean by 'international'? We looked for products that were developed outside the U.S., which showed innovation and support for...

  • Web
    Dimdim Leaves Beta, Adds Features, Releases Source Code

    Dimdim, the easy-to-use web conferencing tool that delivers live presentations, whiteboards, voice and video, has just exited their beta period today. With the exit, the service has also added features like co-browsing and their new SynchroLive Communication Platform which automatically scales performance. The feature which you might be the most...

  • Web
    10 Things to Know About Salesforce.com

    These are reflections from having spent a few days at the annual Salesforce.com event, Dreamforce. We hope they are valuable to people who need an executive summary-level understanding of the company and its position in the cloud and SaaS marketplace. Full disclosure, the company paid for my flight and hotel...

  • Web
    Microsoft Offers Free Software to Startups

    Microsoft today announced that it will give away software and services to qualifying software startups as part of its newly announced BizSpark initiative. To qualify for this program, a startup has to be privately held, in business for under three years, and generate less than $1 million per year in...

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