When we speak face to face, we communicate in part through our words, our tone of voice and our body language. In total, only 7% of our communication is achieved verbally, while 55% is accomplished through body language and 38% through tone of voice. That means that when you communicate online, relying on words alone, […]
Lukas is a CDP consultant and omni-channel marketing strategist who provides his insights to Exponea. He leverages his experience to help businesses make the most of new developments in marketing automation software. Lukas has years of experience in online marketing fields such as analytics, inbound marketing, customer lifecycle marketing and customer experience. His passion is psychology and behavioural economics and he is currently developing his skills in these areas.