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Customer Service

Customer Data Management – A Crucial Step to Increase Your Business

Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]

Johnreiley / Aug 9, 2018 / Customer Service
LatestMost Popular

5 Tips for Wowing VIP Prospects and Clients

Frank Landman / Jun 1, 2018 / Customer Service / Marketing

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Have You Generated Your Consumer Insights from IoT?

Aamir Akhter / Jun 1, 2018 / Customer Service / IoT

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

customer feedback

The Importance of Customer Feedback And 5 Ways To Obtain It

Reuben Yonatan / Jul 18, 2018 / Customer Service

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

human relationships with tech

4 Ways for Companies to Remain Authentic in the Age of Technology

John Hall / Jun 15, 2018 / Customer Service

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Increasing Customer Engagement: Five Tactics to Use

JT Ripton / Sep 19, 2018 / Customer Service / Grow / Marketing

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

4 Email Personalization Tactics That Are Sure to Get Clicks

Brad Anderson / Nov 14, 2018 / Branding / Customer Service / Marketing / Sales

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

AI-Chatbot

Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down

Vikash Kumar / Nov 9, 2018 / AI / Customer Service

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

cold calling

Is Cold Calling Becoming Obsolete?

Brad Anderson / Nov 9, 2018 / Customer Service / Marketing / Sales / Work

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

Can Brick-and-Mortar Retailers Compete With E-commerce Stores?

Brad Anderson / Dec 13, 2018 / Customer Service / Grow / Marketing / Operate / Sales / Tech

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

getting millennials through tech

How Tech Can Help You Tap into Substantial Millennial Spending Power

Brad Anderson / Oct 30, 2018 / Customer Service / Marketing / Operate / Sales / Small Business / Tech

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

The Hidden Growth Area that Successful Companies Are Investing In

Brad Anderson / Dec 21, 2018 / Branding / Customer Service / Grow / Lead / Marketing

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

Not a Luxury Anymore — Why Tech Is Necessary to Control Costs

Brad Anderson / Oct 31, 2018 / Customer Service / Grow / Operate / Tech / Work

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

Fang Cheng / Oct 9, 2018 / Customer Service

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Business plan, branding

Killer Marketing Plan For Startup Entrepreneurs

Mark Sands / Oct 19, 2018 / Branding / Customer Service / Startups

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Dancing in the Co-Economy

Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?

Maciej Kranz / Nov 23, 2018 / Customer Service / IoT / Startups / Tech

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

3 Ways to Reap the Business Benefits of Gratitude

Brad Anderson / Nov 24, 2018 / Connect / Culture / Customer Service / Lead / Marketing / Operate

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

A Look at the Future of Chatbots in Customer Service

Akansha De / Dec 4, 2018 / AI / Customer Service / Productivity / Work

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Why Omnichannel is Important for Customer Experience

Reuben Yonatan / Dec 12, 2018 / Customer Service

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

the impact of IoT on retail

How IoT is Impacting the Brick-and-Mortar Retail Experience

Alex Brown / Dec 11, 2018 / Customer Service / Grow / IoT / Mobile / Tech

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

Customer Feedback Templates

The 3 Types of Customer Feedback Surveys You Need Right Now

Rochelle Williams / Dec 24, 2021 / Customer Service

Ever wonder what your customers feel about your product? More importantly, do you care? A lot of brands will respond […]

shopify plus

From Improving Checkout Experience to User Experience: Here’s How Shopify Plus Helps Expedite Business Growth

Sean Richards / Dec 7, 2021 / Customer Service / Software / Web Design

Business growth is always a good thing, but it can be challenging to create manageable growth without impacting your business […]

Digital Transformation Strategies

3 Pitfalls Enterprises Need to Avoid With Digital Transformation Strategies

Evan Morris / Nov 10, 2021 / Customer Service / Grow / Tech

Since the coronavirus outbreak was declared a global pandemic last year, companies of all shapes and sizes have embarked on […]

car history

Check a Cars History before Handing Over Your Hard Earned Cash

Debraj Chatterjee / Oct 24, 2021 / Customer Service / IoT / Product Reviews / Smart Cities

Purchasing a second-hand car can either give you a complete nightmare or a fantastic experience. However, it depends on your […]

AR Transform Customer Experience

How Augmented Reality (AR) Continues to Transform Customer Experience?

Wasim Charoliya / Oct 17, 2021 / AR/VR / Customer Service

Augmented reality (AR) is continuously paving the way for more engaging interactions between businesses and their target customers. In more […]

Conversational AI Customer Experience

How Conversational AI is Transforming the Customer Experience

Deanna Ritchie / Sep 28, 2021 / AI / Customer Service / ReadWrite

A lot of people are talking to computers. They just don’t know it. After digging into some research, one Forbes […]

international for startups

The International Cheat Sheet for Startups and Small Businesses

Leo Waldenback / Sep 14, 2021 / Branding / Customer Service / Entrepreneurs / Marketing

Launching your small business can be a daunting concept. There are a thousand and one things to sort out, and […]

consumer data

Leveraging Consumer Data to Deliver Personalized UX

Rakesh Soni / Aug 5, 2021 / Customer Service / Data and Security / Marketing

Consumers love a fast and personalized experience. But there’s a catch. They also look for companies to do business in […]

The Best CRMs that Will Succeed in 2021

Adam Denly / Jul 15, 2021 / Customer Service / Small Business

This 2021 is a challenge for SMEs and large companies that aim to implement the best CRM in the market. […]

cold calling

The Pros and Cons of Cold Calling and How to Do it Right

Debraj Chatterjee / Jul 9, 2021 / Customer Service / Marketing / Sales

Cold calling is a marketing technique where a salesperson contacts a prospective customer hoping to interest them in a product […]

modern auto technologies

Modern Auto Technologies Vital for Your On-Road Safety

Debraj Chatterjee / Jun 30, 2021 / Customer Service / IoT / Tech

Gone are the days when seat belts and airbags were considered the top safety features in a vehicle. The continuous […]

customer service

The Role of Data Science in Improving Customer Satisfaction

Atul Jindal / Jun 27, 2021 / Connected Devices / Customer Service / Data and Security / Tech

The world’s most successful companies set their focus on customer satisfaction. The reason being that customers leave organizations where they […]

unempathetic technical employees

How Unempathetic Technical Employees Can Turn Clients Away from Your Company

Christian Espinosa / Jun 18, 2021 / Customer Service / ReadWrite

The following is adapted from The Smartest Person in the Room. Clients want to know that the people they hire […]

buyer persona

How to Create a Buyer Persona for B2B Marketing

Joe Martin / Apr 6, 2021 / Customer Service

To maximize your marketing campaign reach and get your content seen by the right audience, it’s important to get to […]

customer engagement in retail

Customer Engagement Strategies in the Retail Industry – A 2021 Outlook

Emma Thomas / Mar 15, 2021 / Customer Service / Marketing / Sales

We soon begin the second quarter of 2021 — and all retailers are looking forward to it with high hopes. […]

chatbots or humans

Do People Prefer Chatbots or Humans? It Depends.

Can Ozdoruk / Mar 5, 2021 / AI / Customer Service

Chatbots are seemingly taking over the internet and mobile applications. First-time visitors to a site or app now are often […]

product management; customer experience

PIM Helps Businesses with Effective Product Management and Better Customer Experience

Sagar Sharma / Feb 5, 2021 / Customer Service / Software / Tech

If you are a product-driven organization, you need to manage several product-related operations such as product inventory, prose, attributes, available […]

demanding clients

How to Deal With Demanding Clients

Deanna Ritchie / Jan 29, 2021 / Customer Service

Every business wants to do right by its customers. At the end of the day, that’s what a business is […]

strategizing 2021 analysis

Strategizing for 2021 With Sentiment Analysis Using Product Review Data

Alon Ghelber / Dec 31, 2020 / AI / Customer Service / Product Reviews

2020 started with a lot of concern; individuals, businesses, and governments were all thrown into a state of confusion. COVID-19 […]

chatbots for travel

Chatbots for Travel and Tourism: Travel Experience Made Better

Dhaval Sarvaiya / Dec 3, 2020 / AI / Customer Service

A decade ago, if you had fancied a vacation to the Bahamas, it will take at least or half of […]

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