Customer Service

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

Ever wonder what your customers feel about your product? More importantly, do you care? A lot of brands will respond […]

Business growth is always a good thing, but it can be challenging to create manageable growth without impacting your business […]

Since the coronavirus outbreak was declared a global pandemic last year, companies of all shapes and sizes have embarked on […]

Purchasing a second-hand car can either give you a complete nightmare or a fantastic experience. However, it depends on your […]

Augmented reality (AR) is continuously paving the way for more engaging interactions between businesses and their target customers. In more […]

A lot of people are talking to computers. They just don’t know it. After digging into some research, one Forbes […]

Launching your small business can be a daunting concept. There are a thousand and one things to sort out, and […]

Consumers love a fast and personalized experience. But there’s a catch. They also look for companies to do business in […]

This 2021 is a challenge for SMEs and large companies that aim to implement the best CRM in the market. […]

Cold calling is a marketing technique where a salesperson contacts a prospective customer hoping to interest them in a product […]

Gone are the days when seat belts and airbags were considered the top safety features in a vehicle. The continuous […]

The world’s most successful companies set their focus on customer satisfaction. The reason being that customers leave organizations where they […]

The following is adapted from The Smartest Person in the Room. Clients want to know that the people they hire […]

To maximize your marketing campaign reach and get your content seen by the right audience, it’s important to get to […]

We soon begin the second quarter of 2021 — and all retailers are looking forward to it with high hopes. […]

Chatbots are seemingly taking over the internet and mobile applications. First-time visitors to a site or app now are often […]

If you are a product-driven organization, you need to manage several product-related operations such as product inventory, prose, attributes, available […]

Every business wants to do right by its customers. At the end of the day, that’s what a business is […]

2020 started with a lot of concern; individuals, businesses, and governments were all thrown into a state of confusion. COVID-19 […]

A decade ago, if you had fancied a vacation to the Bahamas, it will take at least or half of […]