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Customer Service

Customer Data Management – A Crucial Step to Increase Your Business

Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]

Johnreiley / Aug 9, 2018 / Customer Service
LatestMost Popular

5 Tips for Wowing VIP Prospects and Clients

Frank Landman / Jun 1, 2018 / Customer Service / Marketing

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Have You Generated Your Consumer Insights from IoT?

Aamir Akhter / Jun 1, 2018 / Customer Service / IoT

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

customer feedback

The Importance of Customer Feedback And 5 Ways To Obtain It

Reuben Yonatan / Jul 18, 2018 / Customer Service

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

human relationships with tech

4 Ways for Companies to Remain Authentic in the Age of Technology

John Hall / Jun 15, 2018 / Customer Service

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Increasing Customer Engagement: Five Tactics to Use

JT Ripton / Sep 19, 2018 / Customer Service / Grow / Marketing

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

4 Email Personalization Tactics That Are Sure to Get Clicks

Brad Anderson / Nov 14, 2018 / Branding / Customer Service / Marketing / Sales

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

AI-Chatbot

Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down

Vikash Kumar / Nov 9, 2018 / AI / Customer Service

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

cold calling

Is Cold Calling Becoming Obsolete?

Brad Anderson / Nov 9, 2018 / Customer Service / Marketing / Sales / Work

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

Can Brick-and-Mortar Retailers Compete With E-commerce Stores?

Brad Anderson / Dec 13, 2018 / Customer Service / Grow / Marketing / Operate / Sales / Tech

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

getting millennials through tech

How Tech Can Help You Tap into Substantial Millennial Spending Power

Brad Anderson / Oct 30, 2018 / Customer Service / Marketing / Operate / Sales / Small Business / Tech

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

The Hidden Growth Area that Successful Companies Are Investing In

Brad Anderson / Dec 21, 2018 / Branding / Customer Service / Grow / Lead / Marketing

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

Not a Luxury Anymore — Why Tech Is Necessary to Control Costs

Brad Anderson / Oct 31, 2018 / Customer Service / Grow / Operate / Tech / Work

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up

Fang Cheng / Oct 9, 2018 / Customer Service

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Business plan, branding

Killer Marketing Plan For Startup Entrepreneurs

Mark Sands / Oct 19, 2018 / Branding / Customer Service / Startups

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Dancing in the Co-Economy

Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?

Maciej Kranz / Nov 23, 2018 / Customer Service / IoT / Startups / Tech

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

3 Ways to Reap the Business Benefits of Gratitude

Brad Anderson / Nov 24, 2018 / Connect / Culture / Customer Service / Lead / Marketing / Operate

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

A Look at the Future of Chatbots in Customer Service

Akansha De / Dec 4, 2018 / AI / Customer Service / Productivity / Work

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Why Omnichannel is Important for Customer Experience

Reuben Yonatan / Dec 12, 2018 / Customer Service

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

the impact of IoT on retail

How IoT is Impacting the Brick-and-Mortar Retail Experience

Alex Brown / Dec 11, 2018 / Customer Service / Grow / IoT / Mobile / Tech

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

Startups Want Chatbots

Startups Want Chatbots But 80% Lack Knowledge About Conversational AI

Daniel Kornev / Oct 10, 2022 / AI / Customer Service / Entrepreneurs / Startups

The Conversational AI market is growing dramatically, training new large generative models, expanding the technology stack, and bringing more advanced […]

advance tech modern cx

The Role of Advanced Tech in Modern CX

Deanna Ritchie / Sep 23, 2022 / Customer Service / Web Design

While customer experience (CX) will always require a human touch, there’s something to be said about technology and its role […]

Conversational AI

The Ultimate Guide to Conversational AI in 2022

Shane Barker / Sep 8, 2022 / AI / Customer Service / ReadWrite

AI has been evolving over the years and is becoming more valuable by the day. As a result, plenty of […]

Tech Transforming College Search

How Tech Is Transforming the College Search

Brad Anderson / Aug 29, 2022 / Customer Service / Marketing

In the past, anyone interested in attending a college had a challenging time ahead of them. First, they needed to […]

Artificial Intelligence Marketing

Artificial Intelligence: Its Advantages in Digital Marketing

Deanna Ritchie / Aug 26, 2022 / AI / Customer Service

Artificial intelligence is all about making intelligent machines that can carry out cognitive activities. Once those machines have access to […]

Customer Service Security

8 Ways to Improve Your Customer Service Security

Roman Shvydun / Aug 15, 2022 / Customer Service / Data and Security / ReadWrite

“I forgot my password. Please, help me. I have an urgent order — please!?!” Quite an innocent start that happens […]

Software Solves Problems

How Software Solves the Modern-World Problems

Elina Nazarova / Jul 22, 2022 / Application / Apps / Big Data / CRM / Customer Service / Data and Security / Developer / Entrepreneurs / Health / Lifestyle / Marketing / Mobile

As Hackernoon reports, “Over the past few years, software has transferred all-important life processes to the digital environment, which helps […]

Business Customer Support

The Ultimate Guide to Small Business Customer Support

Lucas Vitale / Jul 13, 2022 / Customer Service

Customer support is one of the most important aspects of running a small business. It can be the difference between […]

Customer Support Software

11 Best Customer Support Software in 2022

Vineet Gupta / May 31, 2022 / Customer Service

Customer service is the cornerstone to building a successful business empire today. Your satisfied customers are your free marketing tools […]

SaaS Startup use Knowledge Base

Why Should a SaaS Startup Use a Knowledge Base?

Dheepika / May 6, 2022 / Customer Service

Waiting for a customer service representative for a long time can really be haunting. In today’s face-paced world, all the […]

Digitization is impacting your world whether you are consciously aware of it or not. Here are five ways digitization is rocking our world.

5 Ways Digitization Is Impacting Your World

Deanna Ritchie / May 2, 2022 / Customer Service / Data and Security / Fintech

Have you ever stopped to consider just how much digitization is impacting your world? Like most people, you probably spend […]

Business Communication Trends

10 Business Communication Trends that are Here to Stay in 2022

Hasan Saleem / Apr 20, 2022 / AI / Customer Service / Marketing / Tech

Throughout 2020 and 2021, the pandemic has fundamentally altered how businesses communicate, both internally and with their customers. Some of the […]

Designers tell SEOs

10 Things Web Designers Want to Tell SEOs

Charu Mitra Dubey / Mar 23, 2022 / Customer Service / Data and Security / ReadWrite

Building a website is easy but building a website that stands out is NOT easy. There are many things that […]

Positive ROI in PPC Advertising

What Does it Take to Turn a Positive ROI in PPC Advertising?

Timothy Carter / Feb 8, 2022 / Customer Service / ReadWrite

The concept of pay-per-click (PPC) advertising is deceptively simple. First, you sign up for the services of a given platform, […]

Best eCommerce Platforms

Practical Tips for Choosing Best eCommerce Platforms

Debraj Chatterjee / Jan 27, 2022 / Customer Service / IoT / Marketing / Platforms

You want to build an online store, but with so many eCommerce platforms on the market, you’re unsure which one […]

5 Chatbot Apps Powered by Artificial Intelligence

5 Chatbot Apps Powered by Artificial Intelligence You May Have Missed Over the Past 5 Years

Tobi Ogundele / Jan 20, 2022 / AI / Customer Service / Mobile

There are many standalone chatbot mobile apps that have also contributed to the rise of SaaS app development services. How […]

Customer Service Chatbots

Are Customer Service Chatbots Worth the Hype?

Timothy Carter / Jan 18, 2022 / Customer Service / ReadWrite

When was the last time you attempted to make a customer service inquiry with a major company? Did you place […]

Customer and Employee Experience

B2B Sales Trends that Will Redefine Customer and Employee Experience in 2022

Wanda Roland / Jan 13, 2022 / Customer Service / Sales / Tech

As we have begun chipping away this year, 2022, it’s clear that the pandemic has permanently changed the way customers […]

Blockchain in Government and Public Sector

Market Applications of Blockchain with a Focus on Government and Public Sector

Doruk Sardag / Jan 7, 2022 / Blockchain / Customer Service / Data and Security

Blockchain is a secured distributed ledger technology that stores data on thousands of servers. Blockchain visibility lets anyone on the […]

Easy Ways to Improve Your B2B Marketing Strategies

7 Easy Ways to Improve Your B2B Marketing Strategies

Debraj Chatterjee / Jan 2, 2022 / Customer Service / Entrepreneurs / Marketing

B2B is an acronym for business to business. Therefore, b2b marketing is where you focus on marketing your product to […]

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