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Sonicwall Has Best Web-Based Live Demo Site

Sonicwall Has Best Web-Based Live Demo Site

One of the mostly unrealized applications of Web technology is to allow small businesses to kick the tires of products they want to purchase, by putting up live product demos. Given the proliferation of Web interfaces on many products, you would think this would be a no-brainer; and while lots of companies have put up canned video screencaptures…

Outsourcers Learning the Value of the Cloud in Colombia

Outsourcers Learning the Value of the Cloud in Colombia

Time for a quick geography quiz. Which is closer to Miami: New York or Cartagena, Colombia?

The answer is the latter, as I found out flying down here yesterday. I am attending the Latin American Outsourcing Summit, where leading outsourcing firms in the world pick up new trends and meet with each other along with their major customers, such as…

Top 5 ROI Benefits of Customer Experience Management

Top 5 ROI Benefits of Customer Experience Management

In the customer experience space, return on investment (ROI) is a term often thrown around but rarely defined. That lack of clarity can be problematic, especially when businesses are considering different customer feedback programs or trying to make the most out of the one currently in use.

The purpose of this article is to help frame ROI analysis…

Does Your Enterprise Have a Social Media Policy?

Does Your Enterprise Have a Social Media Policy?

If not, now is the time to craft one, or at least start thinking about how to go about the process. We’ve written earlier about the unintended consequences of social media posts and how there is no delete button for the Internet. But more important than removing posts is in understanding what your enterprise needs to do to ensure that your…

Dow Jones Launches Factiva iPad App

Dow Jones Launches Factiva iPad App

Factiva, the gated business news service from Dow Jones, is getting a facelift and some new enhancements this month. A new iPad app is now available that makes it easier to retrieve information in nine different languages. There is more content and news from social media sources. The enhancements bring nearly 600 continuously updated news feeds…

Citrix Acquires VDI-in-a-Box Vendor Kaviza

Citrix Acquires VDI-in-a-Box Vendor Kaviza

Citrix announced yesterday at its annual Synergy user conference that it has acquired Kaviza, makers of the VDI-in-a-box SMB solution. The announcement gives a boost to both companies, primarily because the dearth of these sorts of solutions are just one of many reasons why VDI implementations aren’t a slam dunk, as Alex Williams has written for us…

Spammers Create Their Own URL Shortening Services

Spammers Create Their Own URL Shortening Services

According to this report from Symantec’s MessageLabs, spammers have escalated their sophistication with URL misdirection. It works like this:

First, spammers set up a new domain that they intend to use for their evil purposes, but let it lie dormant for a few months. This is to avoid the detection of services that look for recently created…

Remotely Connecting to Your Cloud

Remotely Connecting to Your Cloud

Getting your cloud-based servers set up with data and applications usually involves making some sort of remote connection to move content from your enterprise network or desktop to the virtual instance of your server. I will show you four different ways to connect to your collection of virtual servers in the cloud. Not every cloud provider supports…

Using Nimble.com to Unify Your Social Network Contacts

Using Nimble.com to Unify Your Social Network Contacts

If you are looking to bring some sense to your social networking life, take a closer look at the free tool from Nimble.com. (We last spoke to Nimble’s CEO Jon Ferrara here.)

Nimble imports your contacts from Twitter, LinkedIn, and Facebook and brings them together in new and interesting ways. Once you activate your account, you grant the service…

What corporate IT workers can learn from Sony PSN and Facebook

What corporate IT workers can learn from Sony PSN and Facebook

A lot of electrons have been consumed already about the Sony PlayStation Network outage that lasted several weeks and brought down more than 75 million gamers and music lovers. Also in the news last week was how Facebook brought its new Oregon data center (the company’s third) online after months of extensive testing. But what hasn’t been covered…

Tracking A Stolen Laptop

Tracking A Stolen Laptop

I have had my laptop stolen once, about seven years ago, from the trunk of a locked car parked at a shopping mall. You never forget that experience of being violated, of being stupid. (And it seems to be getting more common, according to this story in the LA Times last year where thieves follow customers buying new PCs home from Apple Stores.)

Jive Acquires OffiSync; Makes Email More Social

Jive Acquires OffiSync; Makes Email More Social

Jive Software, the company that has been one of the leaders in collaboration software, has acquired OffiSync, the company that makes social media add-ons to Microsoft Outlook. You gotta love a company that starts out its corporate overview by saying “old business processes and technologies suck” right on its website.

Amazon Launches Oracle in the Cloud

Amazon Launches Oracle in the Cloud

Amazon has added Oracle to its lineup of Web-based database services in the cloud. Starting today, you can bring up Standard, Standard One or Enterprise Editions of Oracle 11g Release 2 databases, with a variety of licensing and pricing options. This is the first time that you can have a cloud-based fully licensed Oracle database.