Spiceworks, the IT management software-as-a-service and online community, released its Android app today. The new app will enable customers to access Spiceworks’ remote monitoring, help desk and inventory tools, as well as online groups for IT professionals.
Spiceworks has been available for the iPhone since February. The Android features are similar. From Spiceworks’ announcement:
- Help Desk – allows IT pros to open, access, edit and manage Spiceworks help desk tickets from their Android mobile device or iPhone.
- Inventory & Monitoring – enables users to view the status of their servers, software applications and cloud services. As a result, IT professionals on the go can stay informed about the health of important network services and devices.
- People View – allows IT pros to access employee contact information from Spiceworks. In addition, they can easily upload employee photos taken with their Android mobile device or iPhone to their Spiceworks user profiles.
- Community of IT Pros – gives users a way to view posts, answer questions, ask for help, and comment on topics that spark their interests from the Spiceworks community of IT pros – all from their Android mobile device or iPhone.
- Low Bandwidth Requirements – because this is a native application, the amount of data sent between the mobile app and Spiceworks is very lean, which means it performs well over a VPN or 3G mobile network.
The mobile IT admin tool space is starting to warm-up as more vendors are enabling IT professionals to access management tools from mobile devices. Other tools along these lines include Citrix Receiver (available on multiple platforms), Bombar’s iPad Rep Console and Netuitive’s dashboard for the Playbook.
