Customer service reps, it's your lucky day. It just so happens that three of the top Web-based support applications — ticketing system Zendesk, issue tracker JIRA, and customer service platform Get Satisfaction — are now integrated.
Though much of this functionality was created independently by each of these three vendors, the result is a smooth connection between a public support tool, an individualized helpdesk, and an enterprise issue tracker. Together, the trio makes up a powerful set of tools for responding to customers in either a public or private forum.
Helpdesk, Meet Issue Tracker
The first step in this collaboration was the release of Zendesk's plugin for JIRA, the bug and issue tracker from Atlassian. The plugin allows anyone to draw in tickets in to the tracker, while any updates within JIRA will be automatically mirrored in your Zendesk.Tying It All Together
The final piece of the puzzle is the Zendesk and Get Satisfaction integration. More than just a plugin, this is direct fusing of the two, whereby you can send and edit Zendesk support tickets without ever leaving your Get Satisfaction.