re-announced their on-demand CRM solution, Microsoft Dynamics CRM - including a new software-as-a-service offering called Microsoft Dynamics CRM Live. According to salesforce.com CEO Marc Benioff, once again Redmond is reacting to the success of service-based companies like salesforce.com and Google.Today Microsoft
In an internal email, Benioff riffs on the state of the online business industry - paying particular attention to Microsoft's position in it. He outlines a theory he calls "The Business Web" and explains why his company salesforce.com, rather than Microsoft, is in the driving seat. In the email, Benioff says: "...the fact is that Microsoft is being out hustled by everyone."
The full email is re-produced in my ZDNet blog.